James Chen Email & Phone Number

台灣 臺北市

• Led and managed the operational side of the Product Management team since early 2022, earning a title change in 2023. Responsible for customer success team leadership, product content management, stakeholder.
• Supervised a high-performing customer success team of six professionals, providing dedicated support to users ranging from SMBs, MSPs, to major business partners.
• Facilitated effective communication channels between customers, account managers, regional sales, development teams, and product management. Orchestrated collaborative efforts to align objectives and achieve business.
• Implemented robust management practices for the training content library, analyzing usage patterns to deliver enhanced value to customers, content providers, and Phish Insight. Training usage surged by 15% within three.
• Played a vital role in successfully redesigning the product onboarding customer journey, resulting in a 15% reduction in customer friction.
• Collaborated closely with the product development management team, leveraging market research insights, product usage analytics, and user behavior data to formulate effective strategies that ensured continuous product.

台灣 臺北市

• Working as the Marketing Project Manager of Phish Insight, an internal startup of Trend Micro. Phish Insight is the most versatile security awareness training SaaS platform, allowing users to quickly implement.
• Led the successful rebranding of Phish Insight from the classic 2C version to the new 2B version, encompassing updates to the color scheme, key visual design, value proposition, and innovative marketing strategies.
• Responsible for the new official website, taking charge of website visual design, slogan creation, storytelling, copywriting, and SEO implementation. As a result, the revamped website attracted an average of 35k.
• Took charge of the comprehensive Google Ads campaigns, achieving remarkable results by increasing monthly sign-up users by 50% and boosting monthly active users by 60% over the course of one year.
• Played a key role in the strategic transformation of the business model and service plans, transitioning from a free service to a freemium model. This involved conducting in-depth market research, analyzing product.

Taiwan

• Starting from a passion project with friends in 2015, Minelectro Inc. is now an established independent music label with 20k followers. We have been trying to implant music into people’s everyday life by throwing.
• TTA Media Campaign for CES 2021 (facilitated 100 Taiwan startup global press releases)
• Crossover Fest. 2020 (huge success during the hit of the pandemic)
• Digital Innovation Forum 2018 (contributed 63 million NTD (equiv. $2.1m) PR value with 19 newspaper articles, 37 TV news reported, 130 online media exposure.)
• Mint Sonic 2017, Minelectro Inc.
• CCIA x Garage+ Salon, Meet Taipei 2017

Taiwan

• Anchor Taiwan is a platform for world-class entrepreneurs and professionals to experience and succeed in Asia through Taiwan. Since its inception in 2017, it has hosted top founders and executives from Y Combinator.
• Organized dozens of offline and online events for startup partners, industry professionals, and executive managers of listed companies.
• In charge of partnership and business development with both local and international entities.
• Taken responsibility for Anchor Taiwan on Facebook, Instagram, and LinkedIn. The number of followers and page views increased by over 25% and 50% respectively in about 8 months.

Hsinchu

• Pitch Presenter
• Finalist of Taiwan Innovation and Entrepreneurship Center (TIEC) at World Congress on Information Technology (WCIT), Sep. 2017
• Winning Prize (4th place), Beijing-Taiwan Startup Contest, Aug. 2017
• Won the 2nd Place of Zhan Guo Ce Startup Innovation Competition, Jun. 2017
• Finalist of NTHU Entrepreneurship Competition, Mar. 2017Marketing & BD
• Engaged and pitched to over 20 international VCs from cold call, receiving 14 second appointments, 2 MOU signed.

Taiwan

• Established Google Analytic analysis department
• Design 4 to 6 event content per month
• Built critical connections with startups, incubators, accelerators, enterprises and VCs.
• Been constantly collaborating as a freelancer for over 2 years

National Tsing Hua University

• Developed a new financial model called Home Appreciation Participation Notes (HAPN) and optimized the model to fit commercial needs. HAPN is expected to be the solution of the subprime mortgage financial crisis that.
• In participation of the International Conference of Taiwan Finance Association in 2014 (attendance of more than 100 scholars).

Combat Training Center

• Enrolled in conscription service as corporal, in charge of administrative and training sessions.
• Leading a squad of 12 soldiers, executing missions ranging from combat drills to supportive tactics.
• In participation in rescue and disaster relief operation caused by Typhoon Soulik in 2013.

Master Of Science (Msc), Marketing

Activities and Societies: Attended tennis society for leisure and live dj at bars for part-time working. Trained in depth with the.

Bachelor Of Science (Bs), Quantitative Finance

Activities and Societies: Tsing Hua Broadcast Station - Hosted several dj shows three years in a row, which were related to music and.