• Manage and handle the daily business operations of the company, working closely with department leaders to support the day-to-day activity of employees.• Drive company-level initiatives with CEO• Serve as Product Manager on product development projects and app development.• Optimize processes and workflows

• Translate client needs and feedback into technical requirements, User Stories, and Epics for future Digital products• Conduct client and subject matter expert interviews to identify and document customer needs and pain points• Partner with UX/UI designers to create intuitive interfaces for Web and Mobile applications• Define Product Roadmap and Feature priority based on changes in the industry • Perform User Acceptance Testing and deployment/release scheduling• Establish processes and participate in all Agile ceremonies, including Daily Stand-ups, Retrospectives, Backlog Grooming, and Sprint Planning

• Serve as Product Owner overseeing customer-facing websites for Marriott Vacation Club, Ritz-Carlton Destination Club, and Grand Residence Club brands• Translate stakeholder and organizational needs into business requirements, User Stories, and Epics for current and future Digital products• Define Product Roadmap and enhancement priority • Participate in all Agile ceremonies, including Backlog Refinement, Daily Stand-ups, and Sprint Planning• Define UAT testing plans and acceptance criteria for User Stories• Work with third-party accessibility vendors and internal developers to ensure WCAG 2.1 compliance• Lead multidisciplinary teams and external vendors across the US and internationally to ensure timely delivery of new initiatives such as resort announcements• Partner with Web Analytics managers to ensure Digital products are tagged properly, key metrics tracked, and insights are communicated to the appropriate stakeholders• Identify pain points in the digital customer experience and develop strategies to address them• Develop digital assets for international markets by partnering with translation companies• Lead team members through a transition to an Agile process while assisting Senior Leaders

• Led Digital Growth initiatives and enhancements on Marriottvacationclub.com, PPC pages, dedicated landing pages and executing multiple form iterations for testing, as well as full-blown sub-sites• Created project schedules based on scoping from creative, development, and web analytics leads to optimize resources and meet stakeholder timing needs• Tested all projects on multiple environments and devices to ensure requirements are met and features function properly• Trained Junior Project Managers on internal processes and best practices

• Led web-related projects from scoping & scheduling through design & development and into production for Marriott Vacation Club, Ritz-Carlton Club, Marriott Vacations Worldwide, and Grand Residence Club. Projects ranged from new resort rollouts and mini-sites to A/B tests and mobile optimization• Coordinated with a third-party development agency to ensure that new updates to MarriottVacationClub.com are mobile optimized and tested• Partnered with Owner servicing groups to enhance Owner facing websites through various programs such as the Explorer Collection and Cruise line opportunities

• Managed and obtain all required approvals for creative development and production of marketing and advertising initiatives for SeaWorld, Discovery Cove, and Aquatica in the following areas – event/sales print and direct-mail collateral, In-Park / Retail marketing signage, premium items, traditional media (print ad, radio, TV, outdoor) and online media (email marketing, online advertising, website development)• Directed regional and national promotions with corporate sponsors; such as Publix, Pepsi, AAA, Wendy’s, and McDonald’s to drive brand awareness and attendance