Resolve general client issues related to payroll and other platforms' services.Control cases to confirm a timely problem resolution, while providing clients and partners regular status updates and expected resolution dates. Document customer interaction in the CRM system.Analyze HCM system performance, manage user accounts, and resolve system issues.Ensure proper triage, escalation, and effective resolution of more complex inquiries.Deliver accurate and appropriate information in a professional, friendly, and kind manner offering a positive customer experience.Responsible for contributing to overall customer retention.Other projects and responsibilities may be added at the Executive VP's discretion.

Oversee a team of 3-5 tax specialists while supporting the Tax Director in departmental operations.Create and update daily, monthly, and quarter standard procedures as needed. Implement electronic filing of multi-state payroll tax compliance.Keep apprised of ongoing developments in tax laws and regulations relating to payroll.Process daily, monthly, and quarterly payroll tax compliance.Provide troubleshooting assistance to the tax specialists during quarter-end and year-end. Responsible for providing exceptional services to our client base by providing quality, reliable, responsive, and timely execution of payroll tax processes. Responsible for maintaining stable performance and daily workload management with multiple priorities under pressure. Practical experience with year-end management, W2 processing, and amendments.

Process payroll for approximately 500 employees (exempt and non-exempt). Enter and update payroll records such as terminations, benefits deductions, wage garnishments, compensation, department transfers, and direct deposits, etc. Assist employees with an explanation of paycheck and benefits deductions questions. Calculate special payroll checks routinely and/or on-demand (i.e., termination pay, etc.). Compiles reports on payroll, deductions, taxes, etc.Process and research wage garnishments. Work closely with Accounting on monthly, quarterly, and annual reconciliations.Support the implementation of the new payroll HRIS system (UltiPro).HR Onboarding responsibilities such as communicating company details to new hires. Gather and process paperwork, like contracts and non-disclosure agreementsCoordinate company presentations and product demos.Inform employees of their first tasks (e.g. which programs to download and how to activate their accounts).Ensure new hires have technical assistance to properly set up their hardware and software.Address new hires’ queries regarding their contracts and payroll.

Responsible for the timely and accurate processing, review, and confirmation of weekly and bi-weekly payrolls for US and International employees.Reconcile payroll prior to transmission and validate confirmed reports.Assist with the timely and accurate payroll (and shadow payroll) input for international assignees to and from the US (repatriates & expatriates), including all tax and payroll requirements.Provides support to US Int'l Payroll, ensuring payroll input, tax, and payment accuracy relevant to US compliance.Oversee payroll/ provide resolutions for escalated cases via AskHR (CRM) system.Compute wage and overtime payments in accordance with FLSA, various state labor laws, and the Davis-Bacon Act /Certified payroll reporting using Quantum Project Manager. Support preparation of US year end reporting requirements (W2s) and associated breakdowns.Maintains payroll tax administration (setting up new states, closing states, and filing necessary tax related documents and payments for those not supported by our payroll vendor).

Process bi-weekly payrolls for hourly and salaried employees (1700 employees), using ADP PCPW.Responds to payroll inquiries from employees, site managers, etc. Coordinate and process all new hire and terminating employees, ensuring accurate information on the first and final payments.Make any necessary adjustments and maintain orderly and accurate records which reflect all actions taken and payments made by the company.Ensure the administration of payroll and time and attendance (Kronos) systems run efficiently, and continually review and improve work processes.

Administer employee benefits programs such as medical, dental, vision, and prescription drug plans and voluntary worksite programs for over 5,900 employees.Administration of the employee 401(k) retirement plan; Non-Qualified deferred compensation plans; Employee Stock Option Plan; Disability and Life Insurance; Leave Administration (FMLA).Manage preparation or oversight when outside sources are hired to assist with state and government filings such as 5500’s, ADP/ACP discrimination testing.Work in conjunction with brokers/consultants and the Benefits Manager to develop company cost information for new plans and assist with recommendations to management concerning sharing of cost between employer and employee; assist in the preparation of the Annual Proxy Statement. Implement new plans and plan changes by preparing materials, booklets, and other communications of new plans and plan changes to employees. Assures company compliance with provisions of the Employee Retirement Income Security Act (ERISA). Preparation of reports and applications required by law to be filed with federal and state agencies, such as Internal Revenue Service, Department of Labor, insurance commissioners, and other regulatory agencies.

Maintain office staff by supervising, recruiting, orienting, and training employees. Maintain staff job results by coaching, counseling, and disciplining employees; plan, monitor, and appraise job results. Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort by accomplishing related results as needed. Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. Completes operational requirements by scheduling and assigning employees; following up on work results. Keep owner informed by reviewing and analyzing reports; summarizing information; identifying trends.

Review and process weekly and biweekly payroll.Balance all reports, review reports for new hires, terminations and leave of absences.Using Vista, assisted with weekly account reconciliation.Set up Federal and State W-4 information and process direct deposit.Process state wage attachments, garnishments and child support according to laws.Assist Supervisor with the preparation of month end journal entries and account reconciliations.Processing corporate payroll over 600 employees and over 35 locations across the United States.Experienced with programs such as, ADP Payforce and Cyborg/Solution Series.

PEO/HRO corporation, processing payroll for over 150 clients such as the Kessler Collection, Niki Bryan SpasVerified the accuracy of data processed payrolls prior to the distribution of payrollProcessed payrolls by methods of hand key entry and importsData entry/maintenance of client and employee information, such as new hires and all employee changesEEO I-9 verificationProcessed background checks for potential new hiresPrepare/print/distribution of payroll checksPreparation and distribution of payroll reports using Crystal ReportsExperienced with programs such as Ultimate Software (UltiPro), Crystal Reports, and CognosResponsible for the Doc. Imaging process, scanning documents for verification [Teleform Verifier]Benefits reconciliation