Design, create and deliver new training coursesCreate and deliver presentations to promote module adoption and usage, including to senior executivesWork with End Users and SMEs to identify and prioritise high impact product improvementsDesign new modules and changes to provide greatest valueLead the work with vendor and programmers to develop the new modulesOversee testing and deployment of changes

Work with End Users and SMEs to identify and prioritise high impact product improvementsDesign new modules and system changes to provide greatest valueLead the work with vendor and programmers to develop the new modulesOversee testing and deployment of changesPlan and oversee the delivery of multiple concurrent streams of workDay-to-day supervision of business analyst/testerCreate and Deliver Training Courses

Work with SMEs and End Users to create documentation and training coursesDeliver training, both in person and onlineProvide end user support / support to internal stakeholdersLog more than 400 bugs with vendor

Enhance, maintain and test a complex Microsoft Access 2013 database. The database was responsible for an essential aspect of their business.

Design and create a Microsoft Access database to schedule and manage the upgrade of 9,100+ QPS PC to the new version of Office. Manage this schedule on a day to day basis and assist in the resolution of issues to ensure a trouble-free upgrade process.Create and implement a training strategy/plan to support the upgrade of 9,100+ PCs and 13,000 staff to Office 2012.Create and promote an eLearning portal with training videos and documents to support all levels of users in Outlook, Word, Excel, PowerPoint and introductory materials for Visio and Project

Design and upgrade a complex Microsoft Access database using Visual Basic for Applications to manage a significant part of a $12 million + per annum training organization. Support the upgrade of all users from Office 2003 to Office 2010 by converting databases from Access 2003 to Access 2010

Design and implement training programs to assist staff to use custom designed Microsoft Business Intelligence solutions to manage $4.5b per year expenditure, delivered using SharePointCreate eLearning modules to support staff at locations spread around QueenslandConduct video and audio teleconferences to inform and support usersConduct site visits and state-wide road showsPlan the implementation, and assisting with change management for new releasesAssist with planning and conduct of system and user acceptance testingAssist with user support

Trained 1,100 people to use a new document management system (Hummingbird 5.2)