Head Of Service Management
Within 23 Wards, Tokyo, Japan
As Head of Service Management for one of the world's largest ecommerce businesses, I led a cross-functional organization of Project Managers, Business Analysts, Business Operations Managers, and Quality Engineers. I oversaw delivery of Rakuten’s largest ecommerce projects while driving standardization and optimization for all project delivery and operations of a global technology organization. As de facto Chief of Staff to the CIO, I orchestrated tech rhythm of business, strategic… Show more As Head of Service Management for one of the world's largest ecommerce businesses, I led a cross-functional organization of Project Managers, Business Analysts, Business Operations Managers, and Quality Engineers. I oversaw delivery of Rakuten’s largest ecommerce projects while driving standardization and optimization for all project delivery and operations of a global technology organization. As de facto Chief of Staff to the CIO, I orchestrated tech rhythm of business, strategic planning, scorecard and reporting management, internal communications, executive reviews, steering committees, etc. Defined and managed to key performance metrics around Finance, Quality, Productivity, Speed-to-Market and Hiring/Staffing. Show less