Catherine Truong Email & Phone Number

Santa Monica, California, Us

Carlsbad, California, Us

Sr. Business Analyst | Sales

Santa Monica, California, Us

IT Manager for RBDC Operations

Santa Monica, California, Us

Senior IT Business Analyst | Operations - Product Owner of an SAP-based warehouse management application - Fully delivered our national warehouse management and sales tool applications to all distribution locations in the US and Canada - Outlined and performed cutover activities as part of each roll-out - Onboard new resources and created onboarding materials for use from entry to executive level - Release planning for future enhancement versions and cycles post go-live - Budgeting and consultant hours estimations in Workfront - Create reports and perform data validation to ensure data integrity in the system

Santa Monica, California, Us

IT Business Analyst | Operations | Warehouse Management and Sales ToolsIT Business Analyst for RBDC Operations in charge of managing and driving the development and adoption of our national warehouse management and sales tool that will be used by over 1000+ employees.Responsibilities and achievements include: - Identify business requirements and areas of improvement with our business stakeholders to translate them into technical requirements for our vendor - Establish a strong working relationship with the Operations team, our business stakeholders, and end users to be deemed as the "go-to" person for all things Operations - Manage full releases, including requirements, development, testing, training, cutover and production support with the vendor and transition team - Debug and investigate production issues with the field and train support team to be able to manage these issues in the future - Learn the systems and tools developed within our project and train others on how to use these same tools effectively - Use core tools such as JIRA, Confluence, and SAP EWM

Worldwide, Oo

Technology Consultant | Customer & Marketing | Human Services TransformationProject Management Office Lead on internal and public-facing applications with additional lead responsibilities across Functional, Design, and Test Teams. Responsibilities:- Drove client meetings throughout the project lifecycle, from project kick-off, project design sessions, status meetings, to project close-out.- Served as an SME on application design to multiple client groups during support periods and provide training and tools demonstration to the client.- Managed the project from inception to deployment, including creating design documentation, test scenarios and cases, post-production activities and planning and preparation for future enhancements and initiatives.

Worldwide, Oo

Analyst | Systems Integration | Integrated EligibilityCo-Led a team of developers through the SDLC, from design to deployment, to add a critical-value component to the existing State system. Responsibilities:- Requirements gathering and analysis used as a basis for deliverable creation for design and test.- Managed the project status throughout the SDLC phases to track development and test progress, risks, and issues.- Performed defect triage and queried Oracle databases to determine defect source.- Created client task guides and training materials StepUp LA (Pro-Bono Consulting)Created an expansion strategy to expand operations to a second home to better serve the Los Angeles community.Activities included:- Conducted interviews with board members and key staff to determine the current state of the organization- Performed a Marketplace Analysis on homelessness in Los Angeles County, including analyzing sister organizations and identifying trends and methods that proved successful- Developed a Readiness Assessment and presented at a Strategy Workshop for Board Members that outlined expansion criteria that accounted for the board, staff, residents, finances, and processes.

Los Angeles, Ca, Us

Linguistics and Computer Science- Major focused on natural language processing and artificial intelligence- Front-end development experience through work with the Daily Bruin

Montreal, Quebec, Ca

Worked on the Financial Management System (FMS 2.0) project for the City of LA:- Contributed to the Performance Budgeting API using Flask, Python, and MySQL to use SQLAlchemy and SQL statements read through a Python script to pull data from the database- Performed modifications to the Advantage software using Java and conducted unit tests- Updated, installed, and patched live servers- Conducted a Trinkets and PunchOut Testing prerequisites analysis for future implementation plans