Carla Thurber Email & Phone Number

• Enter monthly pricing data in multiple platforms • Manage Sales Orders/Purchase Orders from outlets • Correct pricing errors, revise data• Collect and submit paperwork for outlet set-up • Collect historical data from outlets and summarize data • Summarize contract information • Assist with Letters of Authorization and Project Award Letters

• Deciphers and evaluates Medicare billing appeal requests of varying quality, following stringent procedures and policies.• Prepares electronic case files for MD team evaluation, rejects invalid requests, and quality checks sensitive patient information to prevent errors.• Trains team members to handle increasingly complex cases.• Enters case information from multiple sources in a proprietary database.• Resolves questions, learns new processes and procedures, and performs multiple audits on cases.• Specializes in high-volume, complex, and high-priority cases.• Exceeds established data entry and quality metrics consistently.• Skills: 100% Remote Office; High-Volume Data Entry; 98%+ Quality Production; Deciphering and Interpreting Data from Diverse Sources; Collaboration; Communication; Proprietary Systems; Public Trust Employee; Microsoft Office; Skype, WebEx Teams; Quality Management Systems; SOPs.

Bellevue, Washington, United States

• Updated Microsoft Excel spreadsheets, made corrections, and followed up on payroll and invoicing. requirements of 15+ W-2 or 1099 consultants for monthly billing activities.• Onboarded and off-boarded employees with payroll solutions processors.• Upheld website currency (light use of WordPress) with the Marketing team.• Created, processed, and amended client service agreements and templates.• Managed vendor relationships.• Corrected and maintained CRM records and consultant credentials.• Skills: 100% Remote Office; CRM-HubSpot; Interpreting Invoicing Data; Business Communications; Microsoft Office; Vendor Management; Developed a familiarity with WordPress.

San Ramon, California, United States

• Prepared electronic files of construction industry materials-inspection projects using multiple systems and software.• Updated Occupational Safety and Health application information in FileMaker Pro for healthcare-specific orders.• Data entry of Preliminary Notices with an established vendor.• Collaborated with project managers, schedulers, billing specialists, executives, and customers.• Solved problems and adjusted setup details throughout the project.• Processed and followed up on contracts, accepted proposals, and client purchase orders.• Installed new fee schedules in Microsoft Dynamix.• Requested insurance documents, coordinated contract execution, and assisted customers to back-up the contracts administrator.• Ordered and maintained currency of Business Licenses for cities throughout California.• Streamlined setup processes to ease the administrative burden on project managers; reduced the time frame from the start of data entry to receipt of executed contracts from weeks or months to days for select projects.• Created training materials and forms that improved the quality of information received from colleagues and customers. • Achieved notable recognition throughout tenure: 3rd Qtr 2017 and Annual recipient of a colleague-initiated award for “going above and beyond.”• Skills: 100% Remote Office (2019); Data Entry; High Quality Production; Deciphering and Interpreting Data from Diverse Sources; Problem Solving; Customer Service; Business Communications; Proprietary Systems; Microsoft Office; FileMaker.

San Ramon, California, United States

• Gathered and processed organ transplant data from regional transplant hospitals.• Processed organ and tissue donor family experience surveys and referred concerns to advocate counselors.• Created charts of survey data.• Edited information and coordinated ongoing, sensitive communications with donor families.• Created photographic memory cards to honor donor patients.• Perform weekly audits of database entries by field personnel.• Overhauled grief resources job aids for advocate counselors.• Skills: Empathy; Data Entry; Deciphering and Interpreting Data; Interpersonal Communications; Problem Solving; Customer Service; Proprietary Systems (UNOS); Microsoft Office.

Oakland, Ca

• Relayed custom print requirements and details to accurately produce printed marketing materials.• Maintained checklists, vendor proofs, and previous order documentation to ensure consistent re-orders.• Communicated the intricacies of offset vs digital printing to achieve successful sales of custom jobs.• Evaluated and selected print vendors with the highest quality, customer service, and production capability while negotiating the best pricing. • Placed orders, monitored progress, and coordinated the delivery of projects.• Prepared and approved payables while ensuring customer and vendor satisfaction.• Refined processes, streamlined information, wrote department SOPs, and managed multiple short to mid-range projects for a wide range of customers from start-up technology to NGOs.• Designed dynamic training tools and trained other employees to enhance their understanding of our offerings.• Arrived with 3 months of previous experience and created a well-oiled machine; increased the department's success and achieved gross profit consistently above 30%.• Rebuilt the confidence of vendors, colleagues, and clients.• Skills: Procedure and Process Improvement; Developing Training Materials; Order Management; Copy Editing; Record Keeping; Customer Service; Data Entry; Deciphering and Interpreting; Interpersonal Communications; Problem Solving; Customer Service; Proprietary Systems; Microsoft Office.

Alameda, Ca

• Evaluated MRI and CT test scans for conformance to proprietary scanning protocols.• Confirmed that technologists could adhere to quality standards so that scans were usable.• Notified surgeon and imaging center staff when patient scans did not meet standard and could not be used.• Coordinated schedule changes to accommodate additional scanning.• Developed relationships with surgeon’s staff, sales representatives, executives, and customer service teams.• Transcribed WebEx meetings with Stryker, FDA, and BSI representatives during multi-day quality audits.• Skills: DICOM Viewer; Data Entry; Deciphering and Interpreting Data; Interpersonal Communications; Problem Solving; Customer Service; Proprietary Systems; Microsoft Office; Quality Management Systems; SOPs.