General manager and lead executive for the company’s largest and most strategic account, American Airlines. Responsible for all aspects of the business with direct P&L oversight. Managed a functionally diverse team in a highly matrixed environment, developing sales and go-to-market strategies for SaaS and cloud-based solutions across the breadth of the IT portfolio.

Managed revenues for the entire line-of-business in both North and South America, including customer management and support. Designed and executed go-to-market strategies and developed processes to accelerate growth and secure critical new customers to increase market share. Hired, mentored, and developed strong team leaders to autonomously execute on vision and to achieve performance objectives.

Responsible for driving product and commercial advances to grow an underperforming global distribution business. Assessed product capabilities, drove continuous improvement, and increased product inventory which attracted new users, yielding significant growth. Created urgency within the organization and promoted a culture of high performance and accountability.

Led an international business development team responsible for in-depth financial analysis and global deal support for sales. Utilized advanced Excel expertise and employed strong communication skills necessary for effectively presenting complex financials to senior executives.