Charles Keusters Email & Phone Number

La Romana, Dominican Republic

La Romana, Dominican Republic

• Manage and oversee all F&B Operations within the leading luxury resort of the Caribbean in an area extending 27 km2. Outlets include 7 restaurants, 12 bars, extensive banqueting operations, villa catering services and.
• Spearheaded a conceptual overhaul of all F&B services available at the resort that involved but was not limited to:
• Brand development, design, construction and opening of MINITAS Beach Club & Restaurant, an all-day oceanfront beach club with pool cabanas, private dining gazebos and restaurant.
• Design, construction and opening of SBG Casa de Campo at the Marina of Casa de Campo, a modern, international cuisine, oceanfront food-entertainment concept.
• Design, construction and opening of Pubbelly Sushi Casa de Campo, a high-end interpretation of the popular Miami-based restaurant.
• Defined clear concepts for existing restaurants and created specific Guest Experiences for each thoughtfully and purposefully making specific choices regarding music, menu design, dishware and equipment.

Punta Cana, Dominican Republic

• Managed all-inclusive F&B Operations at Paradisus Palma Real and The Reserve at Paradisus Palma Real for 16 restaurants, 14 bars, 24h complimentary room service, mini-bars, banqueting services (2,000 square meters of.
• Oversaw and coordinated a re-distribution of the culinary concepts and outlets of the resort. This included the planning and opening of an innovative, market-style buffet with 9 show-cooking stations and seating.
• Designed and implemented a new Latin-fusion and Peruvian à-la-carte restaurant brand concept.
• Improved beverage sales by 41% versus last year and exceeded budgeted sales by 26% as of September 2014. Overall, increased department sales results by 13% versus previous year.
• Achieved AAA “Four Diamond” recognition for fine-dining restaurant Passion by Martín Berasategui at Paradisus Palma Real.

Punta Cana, Dominican Republic

• Assisted with management of all-inclusive F&B operations for 13 restaurants, 8 bars, 24-hour complimentary room service, banqueting operations and a staff of 300+.
• Opened the fine-dining restaurant “Passion by Martín Berasategui at Paradisus Punta Cana.” Responsible for hiring, training, supervising and maintaining a high level of guest service.
• Obtained TripAdvisor 2013 Certificate of Excellence and achieved #1 restaurant ranking on TripAdvisor in the Punta Cana area for Passion by Martín Berasategui at Paradisus Punta Cana.
• Introduced a new design for hotel’s premium wine list.

Madrid Area, Spain

• Managed and supervised all F&B outlets and operations (breakfast, lounge bar, room service, mini-bars, and banqueting services) of the Innside Madrid Génova and Innside Madrid Luchana hotels.
• Coordinated all pre-opening and opening activities for F&B outlets and operations.

Madrid Area, Spain

• Supervised daily operation of all F&B outlets including à-la-carte restaurant, lounge bar, outdoor terrace café, rooftop bar, and room service.
• Managed a staff of 25 bartenders, bar backs and waiters. Responsibilities included shift hand-over, verifying restaurant and bar set-up, daily staff briefing, coordination of operation during shift, clean-up, employee.
• Responsible for scheduling, end-of-month inventories, S&P development and implementation, purchasing, cost control, event organization and preparation.
• Participated in the pre-opening Task Force for two new INNSIDE by Meliá hotels in Madrid, Spain.

Madrid, Spain

White Plains, NY

- Performed economic analyses of market definition, competitive effects, entry and efficiencies in connection with work on proposed mergers and joint ventures.- Developed realistic, market-based “but-for” scenarios in order to determine damages in connection with infringement and breach-of-contract claims involving patents. - Developed data cleaning.

Hotel Revenue Management Certificate

Financial Management Certificate

Post-Graduate Diploma, Hospitality Administration/Management, Post-Graduate

Activities and Societies: Class delegate and graduation speaker.Cumulative GPA: 9.2/10, Graduated with Honors.

B.A., Economics

Activities and Societies: Students Admissions Advisory Committee, Committee on Diversity, Ambassador of Multicultural AwarenessSenior.