Chad T. Knowles Email & Phone Number

Boston, Massachusetts, United States

Superior is a leading North American distributer | marketer of propane, distillates, and related products and services, with more than 800,000 customer locations in the US and Canada-Oversaw operations, two full P&L statements totaling EBITDA >$5.6M, multiple brands, 5 locations, and a team of over 40 employees that served more than 10,000 customers.-Strong manager of people providing guidance, feedback and coaching for employees continuous development and improvement through structured review process.-Work closely with executive leadership team in establishment of budgets, labor standards, cost controls, KPI's and formulation of long and short-term strategic policies, programs, and objectives.-Ensure a culture of continuous improvement for two Customer Service Centers focusing on inventory, credit, service and delivery creating outstanding results and customer satisfaction.-Promote and develop the four tenants of efficiency, growth, safety, and engagement within cross-functional teams.-Handle customer service issues, assuring customer service is performed to the highest standard.-Maintain fleet safety and inspections, comply with safety policies and procedures for 41 commercial vehicles.-Facility, warehouse, bulk storage, and building management for 5 locations.

Bethel, Me | Northborough, Ma

Operations consulting to maximize operational efficiencies, sales, financial reporting, KPI's, safety and EBITDA growth for multiple companies in the construction, manufacturing, transportation, energy delivery, gravel pit processing, and material sales markets.-Ensure the mission and core values of the companies are put into practice, support professional development, provide ongoing feedback and continuous improvement through lean principles.-Work closely with business owners in establishment of budgets, labor standards, cost controls, KPI's and formulation of long and short-term strategic planning, policies, programs, and objectives.-Advise a manufacturing facility and warehouse operation on Six Sigma values to reduce variation and eliminate defects. Promote Lean Manufacturing processes on eliminating waste and adding value to the operation.-Analytical review of financial statements | budgets with advisement on revenue targets and expense controls.-Increased resource alignment and efficiency by inaugurating weekly operations, safety and scheduling to review current | pending contracts and align resources.-Review and strengthen best practices for Human Resources policies, procedures, culture, compliance, performance measures and evaluations at all companies.-Develop and revise policies for safety, engagement, growth and efficiency of all consulting customers.-Develop sales and marketing plans to promote sales and growth in an unprecedented market during COVID.-Assist with identification and integration of potential acquisitions.

Needham, Ma

Managed sales & operations of closed loop commercial and residential geothermal installations up to $265K. Managed project specification, bill of materials, and field supervision of staff and excavation and engineering contractors. - Reduced installation time by 38% by creating templates for written job scopes and take-offs.- Increased resource alignment and efficiency by inaugurating weekly operations meetings to review scheduling of current and pending contracts.-Develop Sales and Operations strategy to grow market share, deliver KPI's and EBITDA growth.-Analytical review of financial statements | budgets with advisement on revenue targets and expense controls.

Rye, Nh

Managed operations & sales of co-owned diesel, marine fuel and home heating oil delivery service for over 3,000 customers. Built operational processes, inaugurated safety training programs, and supervised staff of 11 delivery drivers, dispatch reps, customer service reps, and fleet maintenance mechanics that delivered more than 3 million gallons of distallate products - Coordinated daily assignment of company resources to maximize equipment utility while maintaining high levels of customer service- Developed and executed marketing plan - grew business 11% in year 1-Grew diesel customer base by 25% by marketing rental skid tank options.-Analytical review of financial statements | budgets to grow market share, deliver KPI's and EBITDA growth.-Handle customer service issues, assuring customer service is performed tot he highest standard.-Promote and develop efficiency, growth, safety and engagement within cross-functional teams.-Developed an employee safety program and lowered insurance premiums through health and safety policies, weekly safety meetings, employee handbook and incident reporting -Lead cross-functional implementation of Blue Cow CRM and tablets for delivery trucks

Epping, Nh | Portsmouth, Nh

Co-owned and managed operations & sales of a $9.5M construction services company with seasonable complementary divisions: excavation, heavy trucking, commercial snow, and firewood sales.-Managed sales and marketing teams to rapidly grow multiple services through aggressive growth tactics.-Managed crews’ schedules, project materials, equipment, and inventory -Administered and oversaw safety and regulation policies according to federal, state, and local laws.-Dispatched and managed fleet of 11 heavy trucks daily-Managed the manufacturing and storage of 2500 to 3500 cords of firewood per year.-Dispatched and managed over 100 employees to service over 350 commercial properties for snow | ice events-Built an accurate financial reporting and in-house payroll system process in a quickly growing business. Company grew revenues from $240K to $9.5M in 8 years-Managed all capital expenditures (totaling $6.5M) and amortization schedules -Forecasted and managed cash flow to facilitate acquisition of over $6M in assets -Executed year-end reviewed financials alongside CPA; reviewed financials and supporting documents for taxes -Managed SBA loan applications | compliance. Created monthly financials for the bank and review LOC ratios-Conducted financial analysis to support acquisition of firewood and oil delivery companies, diversifying revenue and complementing equipment and employee assets-Enhanced clarity of expenses and efficiency by 12% by implementing a PO system to feed reports for 5 divisions-Improved payroll system by adding cloud and smart phone-based time and job tracking software. This reduced the time to generate payroll by 60 % and increased the accuracy of the expense reporting for labor by 20%-Networked with local businesses to facilitate new relationships, resulting in 65% growth from year to year -Developed business plans that minimized risk by maintaining banking relationships and financial growth goals-Streamlined proposal process.

Bachelor Of Arts - Ba, Economics

Activities and Societies: Varsity Ice Hockey

Education record

Education record