Caitlyn Moore Email & Phone Number

St Helena, California, United States

Guerneville, California, United States

o Project manager for member acquisition and retention programs as well as staff incentive programs, including tracking and metrics to optimize Wine Club efficiency and reporting.o Managed Club fulfillment runs and day-to-day member service and support with order fulfilment both internal and third party. o Addressed all general consumer and member inquiries in a timely professional manner.o Ensured legal compliance for alcohol shipment and delivery for E-Commerce and Wine Club orders.o Assisted in marketing and designing promotional emails to help the company meet monthly sales goals.

Guerneville, California, United States

Guerneville

o Entertained guests and wine members creating positive customer experiences by demonstrating knowledge of wines, winery techniques, and history of the winery itself.o Led daily history winery tours for a high volume of general customers and private tastings at all levels and backgrounds.o Assisted in DTC point of sales high volume orders through the tasting room including club packages and general consumer orders.o Excelled at customer service by building long lasting relationships and demonstrating a deep understanding of their tastes by anticipatingtheir needs.

Rohnert Park, California, United States

o Increased club enrollment by 80% by re-establishing a robust representation of local winemakers and leaders to present. o Professionally represented Sonoma State while engaging with community at events and wineries.o Managed budget for wine club and all related events.o Directed the topics and presentation schedule for weekly club meetings and wine tasting proceedings.

Rohnert Park, California, United States

o Managed event venue on campus for school officials and clubs to best serve their event size and needs.o Managed all events within budget 100% of the time.o Managed staff of six to organize all aspects of the events including vendor deliveries and setup, video and audio capabilities, décor, andthen clean-up of sites.

Rohnert Park

• Worked effectively with a team of three others in producing high quality pizza within a strict time constraint• Easily adapted to last minute changes of orders ensuring the upmost satisfaction of the customer.• Operated point of sales equipment to the manager’s level of proficiency• Maintained and organized store inventory promptly• Communicated effectively to customers