Cindy Ly Email & Phone Number

New York, Ny, Us

Neuilly Sur Seine, Ile De France, Fr

• Implementing sales and service experience by ensuring client experiences meet Sephora standards• Supporting and coaching team members in selling, service, and operations.• Executing client service model and sales strategies to drive customer engagement, ADS, and CVR.

Bradenton, Fl, Us

• Generate weekly and monthly business analyses using Excel to support buyer’s data entry requirements for purchase orders, focusing on analyzing IMU and AUS• Manage sample processes, including accurately sorting by trend and category, coordinating and tracking customer and vendor samples• Cultivate and maintain collaborative relationships with wholesale customers to understand their needs and delivering operational solutions• Provide insights to management and contribute ideas for beauty, kids, and men’s launches and strategy initiatives • Review design CADs for accuracy and facilitate uploads to customer databases for marketing and ecommerce teams

• Manage all staffing and scheduling for 15 employees, ensuring a positive and productive work environment • Maintain Clover POS system including updating all necessary menu items and weekly specials to maintain accurate information for online ordering • Control cash, credit, and other sales receipts to generate accurate financial reports to complete payroll and expense reports • Monitor food, alcohol, and beverage inventory to order promptly from vendors to ensure restaurant is fully stocked

• Owned social media presence across Instagram, YouTube, Facebook, and TikTok with 2-4 posts a day across all 4 company brands• Converted longer form content (blogs, white papers, etc.) into micro content (short video posts, stories, snaps, etc.) suitable for each social media channel increasing engagement by 168.8% in 1 month• Assisted and collaborated on all live events, teaching seminars, by creating PowerPoint templates and capturing content for doctors

Santa Monica, Ca, Us

• Lead, develop, and plan agency's new Tik Tok advertising content for driving growth and sales service • Generate reports, analyze, and provide data-driven optimization guidance of Facebook, Instagram, and Tik Tok advertising initiatives for e-commerce clients in the start-up fashion space for multiple clients • Track key performance indicators of CPA, ROAS, and other relevant metrics related to driving incremental performance for profit and efficiency • Leverage learnings from advertising initiatives to help inform clients' business decisions, inclusive of promotional cadence and offers, content development, and website conversion optimization

• Create and edit social media posts using Canva and Adobe Photoshop• Execute social media strategies across 2,578 followers on Instagram and Facebook to increase reach • Increase profile visits by 68.9% during holiday seasons resulting in 5,192 client impressions a week by showcasing new nail trends and publishing pictures to business pages

Dallas, Tx, Us

• Designed and maintained company-wide PowerPoints for new and existing projects • Assisted Project Manager with day-to-day tasks by reaching out to contractors and sending emails• Used data modeling techniques in excel to build operation support systems for project budget, labor hours, and project duration

Buffalo, New York, Us

• Called and reached out to 100 potential clients in the 5-hour workday about payroll services • Researched local businesses and generated lists of information using Hubspot CRM Software• Provided input for managers on customer briefs, company presentations, and sales literature sent out to clients

Amherst, New York, Us

• Monitored packaging and delivery of N95 masks to local businesses and hospitals• Communicated specific deadlines to employees to ensure timeliness of deliveries • Performed quality assurance on each mask to prevent mistakes and defects for outgoing shipments

New York, Us

• Led and trained 4+ new-hire employees to ensure continued high standards of customer service • Partnered with visual merchandiser to maintain floor standard and completed floor replenishment in a timely fashion to guarantee size availability in order to maintain customer satisfaction during peak seasons

Master Of Business Administration - Mba

Bachelor Of Science - Bs, International Business

Education record

Education record