Tom Masson Email & Phone Number

Rochester, MI, US

EXPERIENCE:Business Consultant/ Account ExecutiveSchaffer Associates, Inc.November 2017 - PresentHeadquartered in Charlotte, North Carolina, Schaffer Associates is a national management consulting firm specializing in executive search and organizational strategies for the hardware, home improvement, building materials, and consumer products industries. As.

Always interested in helping others reach new levels of success.

Atlanta, GA, US

Bottom line P&L responsibility for Cabinet and Interiors Division.Develop, implement, and lead Remodeling Sales initiative in Raleigh market.

• Accomplishments:
• Developed complete strategic and tactical marketing plan to launch a window program for national building products distributor. This included an analysis of the local markets, selection of suppliers, defining.

Atlanta, GA, US

• Accomplishments:
• Managed team with total annual spend of $450 Million.
• Owned the relationship with key suppliers.
• Established corporate programs and negotiated supplier agreements resulting in $10 Million in annual rebates.
• Dramatically improved compliance to corporate programs resulting in increased margin, profits, and rebates.
• Developed first Corporate Composite Decking program including defining the program, selecting the suppliers, product training, full market launch, promotions, and marketing.

• Accomplishments:
• Developed and implemented HR policies/procedures for recruitment, orientation, training, development, performance reviews, etc.
• Conducted several Kaizen continuous improvement events that resulted in significant improvements in organizational effectiveness and profitability.
• Developed and implemented order fulfillment policies/procedures that reduced order process time from five days to one day and improved order accuracy.
• Developed Customer Satisfaction policy/procedures to measure and improve customer satisfaction.
• Reorganized Service Department resulting in reduced lead time, fewer repeat visits and 28% increase in completed calls.

• Accomplishments:
• Doubled annual comparable sales in five years.
• Restructured sales force by product and customer segment to maximize productivity.
• Developed aggressive pricing and marketing strategies to increase sales, margin, and market share.
• Developed compensation incentive plan tied to market growth and improved customer satisfaction.
• Developed metrics Key Performance Indicators to measure performance and plans that used the metrics to dramtically improve the performance.

• Accomplishments:
• Complete profit and loss responsibility for 45 locations.
• Generated 35% operating profit increase on 9% sales increase (1992 sales $233 Million).
• Improved net profit for the Retail Division from zero in 1991 to over several million dollars in 1992.
• Improved communication and cooperation between Operations, Purchasing, and Advertising, which resulted in greater team spirit and team goals achievement.
• Identified several underperforming locations and developed and implemented strategies to improve profitability of same.

• Accomplishments:
• Developed and implemented PRO*CLUB, Corporate-wide repair/remodeler preferred customer program and received industry-wide Achievement Award from PROSALES Magazine.
• Coordinated the preparation, approval, and adherence to annual Capital Expenditure and Operating Budgets.

• Accomplishments:
• Coordinated acquisition and integration of eight retail locations.
• Total P&L responsibility for the Division.
• Developed and implemented plan to convert all facets of the business to Erb Lumber systems within 6 months.

• Accomplishments:
• Coordinated the design and installation of the first successful computer system (Order Entry, Accounts Receivable) in the company.
• Reduced preparation time of Builder Division Accounts Receivable customer statements from 14 to 3 days.

• Accomplishments:
• Coordinated the acquisition and integration of PK Lumber Co., an Ohio-based corporation of 25 lumber yards.
• Assisted Chairman/President with identification, evaluation, and correction of substandard locations.
• Chairman of Management Committee and Retail Steering Committee.

• Accomplishments:
• Complete profit and loss responsibility. Hire, train, and motivate staff of two assistant managers and 25-30 location employees.
• Increased sales 17% and operating profit 41% in twenty four months.