Chris Morrison Email & Phone Number

Columbia, Md, Us

Naples, Florida, Us

Columbia, Maryland, Us

Grandville, Michigan, Us

Nashville, Tennessee, Us

Baltimore, Maryland, Us

• Designed and implemented scalable enterprise IT environment to support rapid corporate growth from 400M to 2.3B in asset size over just a three-year span. • Led three large-scale M&A events including systems and data conversion. • Increased closed loan rates by 300% through design and deployment of transformational lead dialer platform. • Achieved industry leading 95% overall user satisfaction with IT service and support.• Led redesign of commercial lending platform which reduced the time to close loans by 35% and provided a single platform for workflow and data warehousing. • Reduced infrastructure spending by 40% through development of improved network infrastructure strategy. • Recognized as employee of the year for excellence.• Led Information Technology team that was consistently recognized for being one of the strongest departments in the company.

Chicago, Il, Us

• Led migration of server, storage, video conference, backup and disaster recovery systems to the cloud. • Reduced hardware cost of new locations by 90% while maintaining highly available access to company data and resources.• Increased sales conversion through streamlined lead by redesigning CRM platform.• Oversaw CRM platform management and continued reducing cost and increase sales conversions by designing process flow and lead lifecycles that matched the needs of the banking teams. • Promoted to manage all consumer direct lead generation and marketing through technology initiatives. • Managed a $3.6 million annual marketing and lead budget. • Designed lead delivery technology that resulted in Consumer Direct division setting record production numbers.• Designed strategy and technology for outbound telemarketing project that capitalized on SEO leads and customer engagement. • Utilized data metrics to eliminate underperforming sources and reduce marketing cost by 20%, $720K annually. • Oversaw deployment of Cloud SSL VPN solution which allowed remote employees secure access to shared data and resources.• Championed video conference initiative, connecting dedicated video conference rooms and 200 users. • Cultivated vendor relationships and negotiated pricing and contracts. Reduced spending by over $1M annually.

Us

• Designed and built technology including, servers, telephony, lead management, loan origination and systems management. • Completed project 30% under budget and reduced server hardware costs by 60% by virtualizing all desktops. • Increased customer contact rates by 500% and closed loan rates by 20% by implementing lead dialing platform for sales. • Integrated real time lead delivery into CRM platform. Achieved a sub one minute lead submission to first call time. • Reduced spending by 35% by pricing and negotiating procured servers, network equipment and software licensing contracts. • Configured firewall and data access compliant with federal banking regulations. Audited alerts to ensure network security.• Reduced backup footprint by 70% with implementation of new backup system for virtual network. • Designed remote access portal for sales and operations staff including remote phones connected to our VOIP PBX.

Us

• Oversaw all aspects of the network infrastructure for over 400 users and 95 servers in multiple states.• Ensured the successful delivery of business-critical applications to all sites. • Met weekly with department heads to understand needs and concerns, offer solutions and guarantee satisfaction.• Ensured network and data security by managing firewall access, data and remote access to all systems. • Performed audits on all financial systems to ensure compliance.• Achieved 40% reduction in voice and data costs by implementing a diverse and protected network connectivity into our data center that delivered a fully converged multi-site voice and data network. • Implemented and maintained VOIP systems interconnected between offices, resulting in a 20% reduction in billable company call volume. • Recognized as an outstanding employee for the month of April 2007.

Parsippany, Nj, Us

• Managed network operations for the Ohaus business unit of Mettler Toledo a Fortune 1000 Company.• Restructured data center, including migration of servers, planning proper power and cooling provisioning. • Installed and configured 24/7 monitoring of data center including fire, water, temperature, humidity, intrusion and power.• Restructured network and financial system security to meet Sarbanes-Oxley (SOX) requirements. • Implemented new backup library, created and documented a comprehensive disaster recovery plan. • Installed security and patching for server and client machines. Created and maintained workstation and server images. • Oversaw installation and support of enterprise CRM for the Sales, Marketing and Customer Service groups.• Established a VMware test environment which was used to test all new software and patches planned for deployment.• Responsible for all technology procurement.

Ruddington, Nottingham, Gb

• Achieved 25% reduction of annual office supply spending through negotiating office supply agreement with vendor. • Reduced printing costs by 60% annually by implementing printing migration and upgrade from Dot-Matrix to laser printers. • Supported all east coast offices including on-site, telephone support and dial-in remote as required. • Implemented Windows 2000 migration and beat deadline by two months.