Customer relations, chat support, order entry, outbound calling, reporting,

• Seasonal Support Team• Customer service• Order entry/Data Entry• Credit Card Decline• File Maint• Package Tracking• Web Trouble shooting

Set up and maintain system generated letters.E-mail correspondence CFPB verification

• Supervisor • Teller• Customer Service• Nightly Cash Balancing

• Provided consultation to internal and external clients as needed. Recommendation of new set up, or current procedures currently in place. Coordinated with other IT departments for smooth and successful loading of client information• Created letter format in WIN/FACS system in accordance with location and client specification. Checked compliance with all State and Federal laws with the Legal Compliance Department• Wrote code to extract appropriate information from the WIN/FACS collection system to fill extraction requirements on collection letters, including appropriate letter platform for successful data merging• Assisted in converting letters to new format/layouts also assisted in setting up letter information on new servers• Helped coordinate new command procedures, transmission jobs with IT teams, and maintain updated letter index summary• Performed letter audits, ensuring letter requests are created and sent via system, regulation, policy compliance, as well as verbiage and data integrity• Followed-up on assigned projects in Outlook and the Online Task System• Reviewed current FDCPA and State and Federal disclosures• Created projects for letter service request to include requirements analysis, letter design, FACS Logic Block creation & testing, letter vender testing, and end user approval of all new and changed collection service letters

Contract placement agency for Outsourcing Solutions Inc.

• Managed security deposit disputes through customer service and legal means • Managed collection files for twenty nine apartment communities in six states • Managed payment plans, collection receivables, bankruptcy files, and contracts• Accounting for bad debt within the statute of limitations guidelines• Managed monthly accountability report and reconciled inter-company accounts• New employee training• Bookkeeper