Coco Chan is a Data Science | Data Analysis | Customer Service & Sales. She is proficient in Chinese (Mandarin) and English.
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Assistant General ManagerParagon Incorporated Feb 2019 - Feb 2021Rancho Cordova, California, United States- Orchestrated end-to-end recruiting process, encompassing talent sourcing, assessment, and selection, resulting in the growth of the team by fourfold within a single year.- Delivered comprehensive group training to onboard over 100 new recruits, fostering a skilled and motivated workforce.- Led weekly performance-focused meetings for staff, promoting continuous improvement and maintaining a cohesive team culture.- Streamlined and executed weekly payroll processes for employees, ensuring accurate and timely compensation.- Coordinated day-to-day operations of the company to ensure seamless functioning, driving enhanced performance to meet and exceed client expectations.- Demonstrated meticulous inventory management skills, ensuring optimal stock levels and minimizing operational disruptions.- Cultivated a robust social media presence, leveraging platforms to engage with audiences and enhance brand visibility.
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Account DirectorParagon Incorporated Jan 2018 - Feb 2019Rancho Cordova, California, United States- Conducted in-depth second-round interviews, applying rigorous assessment techniques to identify top-tier candidates for key roles.- Delivered personalized one-on-one training sessions to new team members, accelerating their integration and proficiency.- Collaborated proactively with fellow account directors through weekly meetings, strategically aligning efforts to optimize overall team performance.- Distinguished as the nation's leading Account Director, achieving an exceptional track record of securing over 120 new customers on a weekly basis.
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Brand AmbassadorParagon Incorporated Dec 2017 - Jan 2018Rancho Cordova, California, United States- Spearheaded new customer acquisition strategies for clients by orchestrating engaging outdoor events, implementing impactful community outreach initiatives, and executing effective door-to-door campaigns.- Demonstrated exceptional performance by consistently securing a remarkable average of 20+ new customers every day, showcasing a proven ability to drive rapid and sustainable business growth.
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Sales Specialist And Student Service AdvisorHong Kong Education (Int’L) Investments Limited Jun 2016 - Aug 2016Hong Kong, Hong Kong Sar- Executed proactive promotion of the company's English courses and college programs, engaging in over 200 daily cold-calls to prospective students. Achieved outstanding results by enrolling 20+ new students within a week.- Offered personalized academic guidance to students, aiding them in making informed decisions about their educational journeys.- Assumed responsibility for training new employees, contributing to the seamless onboarding of staff members and fostering a knowledgeable team environment.
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Customer Service RepresentativeHong Kong Trade Development Council Jul 2014 - Aug 2014Hong Kong, Hong Kong Sar- Provided prompt and comprehensive responses to customer inquiries, offering assistance and guidance to ensure positive experiences.- Demonstrated strong organizational skills through effective management of documents and execution of essential clerical tasks. -
Customer Service RepresentativeKerry Logistics Jun 2013 - Aug 2013Hong Kong, Hong Kong Sar- Managed incoming customer phone calls for order placement, parts returns, and replacements, accurately entering relevant information into the computer system.- Utilized the company's specialized software to efficiently verify inventory availability, ensuring seamless order processing.- Demonstrated meticulous data entry skills by accurately inputting order details into the computer system, contributing to smooth and error-free transaction processes.
Coco Chan Education Details
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Economics
Frequently Asked Questions about Coco Chan
What is Coco Chan's role at the current company?
Coco Chan's current role is Data Science | Data Analysis | Customer Service & Sales.
What schools did Coco Chan attend?
Coco Chan attended University Of California, Davis, Foothill College.
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