Courtney Treadaway Email & Phone Number

In July of 2019, I was promoted after aligning with our customers' senior leadership teams to help influence, guide, and/or set strategy for their EComm and Web Security teams. This involved tackling some of their biggest digital challenges (ex: ATO/credential stuffing/bot management, identity management, image optimization, script management/integrity, etc.). During this time, while partnered with multiple internal account teams, we helped grow account revenue in excess of $1M. Now, in addition to the day-to-day/year-over-year account work, I also help lead several internal initiatives to drive delivery excellence amongst our Technical Project Managers, Engagement Managers, and other Professional Services team members.

Promoted to Engagement Manager after successfully improving engagement and product value/adoption for a number of Fortune 500 E-Commerce, Travel/Hospitality, and Oil/Gas customers. As an Engagement Manager, I was responsible for partnering with my customers at more senior levels to ensure proper alignment, support, and delivery against strategic concerns on longer time horizons. This required tight coordination amongst a global portfolio of Akamai's products, staff members, and resources.

Dallas, Tx

I was drawn to Akamai by the opportunity to tackle some of technology's greatest challenges. As a Technical Project Manager, I had the opportunity to align and oversee resources both internally and externally from diverse backgrounds. In doing so, I was able to support and empower Fortune 500 clients across a broad spectrum of industries to more effectively service and support their own stakeholders.

Once again in a leadership role, I was given the opportunity to inform organizational strategy, assist with business development, speak at industry conferences, and develop the expertise of our staff while continuing to lead client engagements. During this time I learned how important it is to grow a business in order to keep your people challenged and engaged. To this end, I helped create, implement, and grow our Virtual Compliance Services which quickly became our fastest growing line of business. I also learned that truly developing the careers of the people that work for you requires time, care, and proactive planning. As a result, I helped lead and implement our Career Development Program with input from all levels of our business. In this role I learned that spending the time to care of your people is not only the right thing to do, but a wise investment toward accomplishing a business’s broader goals. I also learned that delivering on these commitments (especially during periods of growth) requires continual care and attentiveness.

As a consultant for The Garland Group, my primary job was to provide peace of mind to financial institutions and industry-related organizations by strengthening their information security posture and easing their regulatory burden. This required learning how to ask difficult and uncomfortable questions in a non-threatening way. It was crucial to probe for potential issues while preserving a sense of partnership with people from all walks of life. By learning how to dialogue with steering committees, boards, and C-suite executives I learned how to effectively work with (rather than against) an organization to accomplish positive change.

CompUSA's support organization was eventually sold to become Telvista, Inc. and I continued to work for them both through the transition and throughout my college career. Upon graduation, I was quickly promoted to full-time trainer to help equip incoming staff members. After several months I was offered another promotion to oversee the performance of a 35+ agent team. Our team was able to improve performance across each metric.

M.A.B.C., Counseling

Bachelor'S, Business Administration