Interim position

Ensured guest satisfaction by providing excellent guest service, anticipating their needs and inquiries in the most efficient manner.Improved sales of the hotel, offering a guest service that ensures the loyalty of our guests, as well as good reviews that may bring potential future guests.Greeted guests and complete the registration process, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.Assisted guests with check-out, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.Demonstrated knowledge of hotel information, room categories, room rates, packages, promotions, the local area and other general product knowledge solving guest questions and inquiries.Highly effective managing in conflict management, conducting research, resolving and negotiating solutions for guest satisfaction, as needed.