C. Thomas (Tom) Smith, Iii Email & Phone Number

Raleigh, Nc, Us

Teaneck, New Jersey, Us

♦ Senior member of the International Digital Content Team♦ UX and conversational design for Kaiser Permanente Digital Technologies; authored over 200 conversational chat flows across member services, clinical, and pharmacy lines of business♦ Content strategy for KP Digital Information Technology for Azure Platform♦ Provide communications training and QA to offshore YouTube Support team members; helped drive CSAT from 75 to 100%♦ Provide communications training and QA to the Google gTech team♦ Technical writer for Google's Privacy, Security, and Safety Governance Group♦ Senior content strategist and prompt engineer on the Google Bard (now Gemini) "seed" team: provided UX and conversation design, built documentation and assessments while training incoming cohorts of content reviewers and writers for LLM♦ Managed communications for the Google Retail Training program♦ Lead content strategy for Gilead Pharmaceutical as they moved on-premise intranet to the cloud♦ Authored e-book, "From Pixels to Prose: A Guide to Creating AI-Enabled Content"♦ Research, analyze, and test generative AI solutions for the firm's proof of concept

Help companies develop and share their brand stories with developers, engineers, and architects.Attend user conferences, press tours, and industry events to meet with thought leaders and SMEs.Ghostwriting for busy technology executives.Develop and implement integrated marketing plans, initiatives, and content for:♦ DZone.com, The New Stack, VentureBeat, TechNews: contributing writer♦ Ahana, Data Dynamics, Fastly, JetStream, Nobl9, Opsera, VAST Data: ghostwriter♦ Northwestern University Medill School of Journalism MarTech Strategy: online course facilitator♦ GigaOm: Research analyst for Business Intelligence (BI) report♦ Client Savvy: CX Management - integrated marketing strategy, positioning, branding, lead gen, content♦ Stefanini: Digital Transformation - business development for financial services, education, and technology♦ Cisco: IoT - account-based marketing♦ AICPA/CPA.com - evaluate/recommend marketing automation platforms to integrate with CRM♦ ScentAir - lead generation and customer bonding programsInterview IT executives and develop content to create awareness and interest for the following: Adobe, Alation, Alluxio, Applitools, Arctouch, Atempo, BMC, Boomi, Broadcom, CircleCI, Cisco, CloudBees, Commvault, Contrast Security, Couchbase, CTERA, Dell, Dh2i, Datameer, DDN, Dremio, Dynatrace, Eggplant, Filebase, Fujifilm, GitLab, Hazelcast, HPE, HYCU, Infosys, IBM, iX, Kaminario, Kaseya, Kinetica, Komprise, Kong, Lucidworks, MinIO, MongoDB, Nebulon, NetApp, NGINX, NuoDB, Nutanix, Okta, OpenLegacy, Opsera, Oracle, PagerDuty, Pavilion Data, Percona, Platform9, Plutora, Qlik, Qumulo, Rackspace, Robin.io, ServiceNow, Sonatype, StrongBox, StorCentric, StreamSets, Sumo Logic, SUSE, Thousand Eyes, TIBCO, VAST Data, Veeam, VMware, YugaByte, Zerto.

Raleigh-Durham, North Carolina, Us

As a research analyst at DZone.com, I cultivated relationships with thousands of technology executives to learn about trends and share insights about the ongoing evolution of technology including AI/ML/DL/NLP/RPA, Agile, API Security and Management, Application Development, Big Data, Cloud (Public, Private, Hybrid), Database, DevOps, Integration, IoT, Java, Microservices, Mobile, Open Source, Performance and Monitoring, SDLC, Security, and Web Development. Wrote 1,500 articles generating more than 10 million page views for clients, prospects, IT developers, engineers, and architects sharing knowledge and information of value to 24,000,000 developers. The articles I wrote doubled the amount of time readers spent on DZone.com.Curated daily email to several million developers to keep them abreast of the most popular posts on the site. Moderated panel discussions on various trends in IT at user conferences.Developed and implemented an integrated marketing plan for the SaaS AnswerHub platform using content marketing and insights from clients and prospects. Increased web traffic 100%, blog post views 10X and leads 15% in 13 weeks using content to generate inbound leads, nurture marketing qualified leads (MQLs) to sales qualified leads (SQLs), and convert trials to customers. Recommended NPS and CRM initiatives resulting in increased retention and MRR (monthly recurring revenue) for the brand.

Mba, Marketing

B.A., Political Science