Charlie Stapleton Email & Phone Number

• Served as primary interface for onboarding new customers, providing educational resources on service delivery policies and training within the Customer Relationship Management Portal.
• Planned and managed full MVNO project lifecycles, from conception through final completion.
• Documented processes to streamline setup, customization and maintenance.
• Researched and resolved barriers to successful system functionality, improving support and issue resolution.
• Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.

Denver, Colorado, United States

• Successfully managed a team to complete over 200 AT&T new site build projects from start within the Rocky Mountain Region. finish
• Managed all processes to obtain jurisdictional approvals, permits, compliance, construction integrity, and landlord satisfaction within AT&T's leasing department
• Developed schedules for projects and provided weekly forecasts to AT&T to ensure all projects were meeting the client's deadline
• Performed site investigations to determine developmental requirements and to ensure a new site would meet the needs for AT&T's coverage
• Coordinated work of civil engineers, surveyors and environmental engineers.

Denver, Colorado, United States

- Managed a team for AT&T 5G NorCal projects to ensure each member successfully met the Client's deadlines and goals. - Efficiently worked with PG&E Utility company on joint-collocation applications.- Successfully completed numerous NSB for AT&T and ATC projects.- Supervised quality control on construction, leasing, compliance and various other legal.

Chicago

- Successfully negotiated T-Mobile rooftop Cellular leases in high density areas.- Excelled at landlord collaboration for leasing rights and pricing.- Executed processes with multiple vendors/teams in order to complete projects efficiently. - Oversaw Site Acquisition Vendors for special cases requiring local leasing support.

Bloomfield Hills, MI

- Conducted market research using database programs to identify profitable site selections- Redlined purchase agreements, leases, and contract options for clients- Compiled marketing packages for latest sites- Upheld client relationships

Rome, Italy

- Engaged in international marketing strategies - Adapted well to various diverse cultures- Applied complex problem-solving to help manage my budget and other finances- Increased my communication skills by challenging myself to go out of my comfort zone

Farmington Hills, Michigan

- Reviewed sites to quality assurance before/after building inspections- Respond to client concerns, questions, and requests- Cleaned/monitored construction sites