• Assist the Branch Manager in overseeing daily branch operations: all aspects pertaining to workflows, circulation desk procedures, staff scheduling, cash and credit procedures.• Manage up to 8 Full-Time and 5 Part-Time administrative staff.• Resolve customer complaints and staff concerns on library policies and procedures in a professional and courteous manner.• Manage all business in the Branch Manager’s absence. • Identify and provide professional development opportunities for staff. • Provide staff training on new databases and electronic resources.• Plan and organize quality adult programming for the Manchaca Road Branch and Austin Public Library's Adult Summer Reading Programs for 2018 and 2019.• Co-Presenter at Texas Library Association's 2019 Conference for Bringing in Business: Multiple Strategies for Engaging With the Business Community.

Fulfilled 2 month contract to develop a TEI (Text Encoding Initiative) Custom Schema for The Missouri-Kansas Conflict Digital Project, which also included developing a template for encoding a variety of materials in TEI XML. Provided 2.5 days on-site training on XML, Oxygen XML Editor, and custom TEI schema.

Management and Training• Assisted the Director in establishing the Digital Library Services in 2006, which included drafting unit policies, procedures, planning documents, and new position descriptions. • Supervised 2 student assistants, and the Digital Projects Assistant (FTE) from September 2007 until August 2009 when FTE was promoted to professional librarian.• Managed daily Digital Library Services activities and resources and managed all unit business in the Digital Library Director’s absence. • Provided regular training on XML, Text Encoding Initiative (TEI) Encoding Guidelines, and related digital library technologies, for library staff, student assistants, and graduate students from the Department of English.Digital Projects [insert links!]• Participated in the successful application for an IMLS Advancing Digital Resources grant in the amount of $376,000, which was awarded in September 2009. • Assisted the Project Director as Primary Coordinator for the IMLS Advancing Digital Resources two-year project, beginning in December 2009.• Oversaw digital content creation for digital projects, researched and implemented best practices, workflows and technologies for texts (including born digital texts), images and finding aids.• Coordinated with the Metadata Librarian on the role of metadata in digital projects. • Coordinated with Library Systems on the performance and maintenance of digital library delivery systems DLXS (Digital Library Extension Service), and LUNA Imaging.

Worked in the Monograph Acquisitions Department. Created approval plan and direct orders for new monographs and serials in INNOPAC (an Innovative Interfaces Inc. library ordering system).

Assisted in the implementation of an Integrated Library System (ILS), Voyager 2000, by validating catalog records for CRS’s serial subscriptions. Facilitated the elimination of duplicate print and electronic subscriptions by developing reports for three major publishers; and expedited the Annual Subscription Review by generating a comprehensive subscription statistics report.

Updated a customized relational database, on a SQL Enterprise platform, of Dell Inc.’s leased computer equipment in 14 U.S. states for property tax filing purposes. Coordinated the completion of Dell’s property tax filings for all leased computer equipment in 14 U.S. states, by county. Ensured timely processing of the company’s property tax filings and prevented late processing fees by developing professional relationships with county tax assessors.

Promoted from Operations Coordinator to Senior after six months. Coordinated Dell’s leasing of computer equipment process and procedures by directly communicating with Dell’s Sales Department, and equipment buyers of then-Fortune 500 companies (Hershey Foods Corp., PepsiCo Inc., and Daimler Chrysler Corp.), whose lease contracts totaled up to millions of dollars per year. Also, supervised and trained new hires and less experienced staff by conducting individual training, and reviewed their lease documentation for accuracy.