Courtney Tullar Email & Phone Number

United States

• Manage a team of Salesforce developers to deliver custom solutions in Service cloud and Experience cloud supporting the organization’s hub services.
• Facilitate the growth and development of internal development resources
• Bring advanced lean agile concepts to efficiently deliver IT capital investment
• Create JIRA Dashboards and EasyBI reports to support delivery measurement

• Lead delivery of IT solutions supporting Individual and Family Plan enrollment integration between externally hosted vendor and internal NextGen healthcare system platformo Guide 3 scrum teams and several matrixed.
• Manage 6 full time employees and 6 contractors
• Provide regular updates to executive leadership

• PMO analyst supporting delivery of complex portfolio of IT solutions on the NextGen healthcare system platform
• Initial lead analyst driving solution and implementation of complex product management index solution
• Led initiative to define scope and work associated with restricted access to Medicare information on the NextGen platform
• Conducted capability cost estimation sessions and compiled estimates used for budget purposes
• Built and maintained program-level budget forecasts
• Led several analysis efforts to evaluate opportunities for system consolidation between CVS and Aetna Medicare IT systems, includingo Migrate CVS PBM PDP enrollment to the NextGen platform Several hundred use cases.

• Principal Business Analyst on several Medicare IT projectso Implement MedHOK vendor solution for complaints, grievances, and appealso Migrate Medicare enrollment letter generation from Coventry to Aetna platformo.
• Lead Medicare IT Analyst for Potential Organization Mergero Worked with Sr Leaders in confidential setting to develop solutions to support merging Medicare systems and executing divestitures.o Project cost estimates –.

• Principal Business Analyst for SharePoint Virtual Team
• Consult, design and configure SharePoint team collaboration sites including information classification, organization, and presentation as well as business process workflows.
• Architected SharePoint knowledge portal for centralizing, tagging and presenting IT information in a manner requiring minimal overhead to maintain content and a small amount of custom development to build the solution.
• Evaluated several 3rd party SharePoint tools to augment native application capabilities focusing on tools targeted to business analyst and power user configuration.
• Completed analysis of Research Management software and drafted a SharePoint research management solution for investment management research.
• Lead analyst on the Electronic Investment Library project transferring paper to electronic investment information utilizing KnowlegeLake and SharePoint.

• Created detailed specifications for the organization’s report development needs during the implementation of Excelergy’s Revenue Manager 4.4.2. Assisted in the subsequent testing and implementation of the reports.
• Provided analytical and testing support for Revenue Manager upgrades to 4.4.3, 4.4.4, 5.0, 6.0.
• Using the Complex Billing module in Excelergy’s Revenue Manager, established methodology for invoicing pilot portfolio customers and assisted in implementation.
• Provided detailed functional specifications and business analysis for the development of Excelergy’s Hedge Direct retail pricing system as well as performing project management activities. Created detailed.
• Created detailed functional specifications for the internal development of a Sales Commission application. Designed a proof-of-concept spreadsheet that was put into production until development of the application was.

• Established the Risk Management department in the organization and implemented and enforced sound risk management practices and trading protocol.
• Member of the Exposure Management Committee, comprised of senior staff, charged with analyzing risk to the organization, implementing risk-mitigating strategies, and setting risk thresholds.
• Designed and implemented Value-at-Risk and Credit Risk models, producing daily risk reports.
• Designed and implemented an organizational cash flow model, calculating the monthly profit/loss by market through the duration of the customer obligation portfolio.
• Provided guidance to parent company’s Enterprise-Wide Risk Initiative and successfully passed annual external risk management audits.
• Managed a staff of eight professionals and the activities of risk analysis and reporting, cost accounting, regulatory reporting, and energy load forecasting.

• Responsible for the testing, implementation and maintenance of all risk management models for Capital Markets Department. These models quantify market risk in trading products including: foreign exchange transactions.
• Design, review, update and revise all departmental credit risk algorithms, estimating potential loss to the bank if a counterparty defaults on a trade or series of trades.
• Measured and reported market risk in the derivatives trading portfolio daily and compiled monthly report of the department’s regulatory risk-based capital exposure.
• Member of the derivatives trading system conversion team. Confirmed accuracy of pricing and accrual calculations of the new system, debugged the risk analysis module of the software, composed input scripts for batch.

• Researched economic and political issues in emerging market countries for the International Department.
• Developed an “Exotic Currency Guide” for the Foreign Exchange Trading Desk, detailing foreign exchange policy and procedures in emerging market countries.
• Published industry specific studies/analyses for lenders, customers and prospects.
• Maintained various economic databases, and responded to customer/internal inquiries for economic data and forecasts.
• Authored Retail Monitor publication for customers and internal analysts, and prepared charts and layout for monthly Economic and Financial Briefing and quarterly Industry Monitor publications.
• Prepared all presentation materials for Chief Economist, including charts, tables and outline summaries in hard copy, 35mm slide and electronic presentation formats.