Craig Tunnecliffe
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Craig Tunnecliffe Email & Phone Number

Customer Experience Manager at Thomas Bros Group
Location: Kooringal, New South Wales, Australia 4 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Customer Experience Manager
Location
Kooringal, New South Wales, Australia

Who is Craig Tunnecliffe? Overview

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Craig Tunnecliffe is listed as Customer Experience Manager at Thomas Bros Group, based in Kooringal, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Craig Tunnecliffe.

Craig Tunnecliffe previously worked as Training Coordinator |Student Support Advisor |Customer Service Team Leader |Customer Service Agent at Torrens University Australia and Service Consultant / Retention & Relocation. Trainer of Tomorrow at Optus. Craig Tunnecliffe holds Vce, Vce from Montmorency Secondary College.

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Email format at Thomas Bros Group

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Thomas Bros Group

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Profile bio

About Craig Tunnecliffe

With over 27 years of diverse experience, including 17 years in higher education and telecommunications, I excel in driving organisational success through effective training, people, account, team leadership, and project management. I am passionate about developing innovative training programs, fostering high-performing teams, managing key accounts, and leading successful projects. My customer-oriented approach, excellent communication, and problem-solving skills consistently deliver exceptional results whilst maintaining strong stakeholder relationships.By fostering continuous learning, I cultivate motivated teams dedicated to delivering exceptional results. In account management, I consistently exceed expectations by effectively managing key accounts, ensuring growth and customer satisfaction. My strong interpersonal skills and strategic thinking nurture long-term partnerships.As a team leader, I inspire and guide teams to achieve their full potential by nurturing trust, empowerment, and innovation. Clear goals, mentorship, and open communication enable teams to surpass targets. In project management, I excel in planning, organising, and executing initiatives within time and budget constraints. Meticulous attention to detail and effective problem-solving ensures project milestones are achieved and stakeholder expectations exceeded.Now seeking opportunities to leverage my extensive experience and accomplishments in a customer-focused environment, I am confident in driving growth and success.

Current workplace

Craig Tunnecliffe's current company

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Thomas Bros Group
Thomas Bros Group
Customer Experience Manager
Wagga Wagga, NSW, AU
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4 roles

Craig Tunnecliffe work experience

A career timeline built from the work history available for this profile.

Customer Experience Manager

Current

Wagga Wagga, New South Wales, Australia

Aug 2023 - Present

Training Coordinator |Student Support Advisor |Customer Service Team Leader |Customer Service Agent

NSW

Training Coordinator | 2018 - 2023Student Support Advisor | 2018Customer Service Team Leader | 2017Customer Service Agent | 2016I led, supported, and developed a team of Customer Service Agents, fostering a collegial atmosphere and delivering exceptional customer service to students and stakeholders. Through effective workforce planning, I managed call.

May 2016 - Jun 2023

Service Consultant / Retention & Relocation. Trainer Of Tomorrow

Adelaide, Australia

For the past ten years I have been working for Optus in Account Retention and Relocation across the mobile, home phone, broadband and digital television products for the consumer and small and medium business customer base. The primary focus of my role was to have significant impact on reducing Optus customer churn rate whilst increasing the revenue of.

Mar 2006 - Apr 2016
1 education record

Craig Tunnecliffe education

  • Montmorency Secondary College
    Montmorency Secondary College
    Vce
FAQ

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What company does Craig Tunnecliffe work for?

Craig Tunnecliffe works for Thomas Bros Group.

What is Craig Tunnecliffe's role at Thomas Bros Group?

Craig Tunnecliffe is listed as Customer Experience Manager at Thomas Bros Group.

Where is Craig Tunnecliffe based?

Craig Tunnecliffe is based in Kooringal, New South Wales, Australia while working with Thomas Bros Group.

What companies has Craig Tunnecliffe worked for?

Craig Tunnecliffe has worked for Thomas Bros Group, Torrens University Australia, and Optus.

How can I contact Craig Tunnecliffe?

You can use AeroLeads to view verified contact signals for Craig Tunnecliffe at Thomas Bros Group, including work email, phone, and LinkedIn data when available.

What schools did Craig Tunnecliffe attend?

Craig Tunnecliffe holds Vce, Vce from Montmorency Secondary College.

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