Christopher Torres-Valenti Email & Phone Number

Pompano Beach, Florida, United States

• Handle and resolve customer inquiries through Gorgias, averaging 167 emails per week, with a median resolution time of 17 hours and 11 minutes.
• Manage customer accounts, maintaining accurate records through OMS by conducting outbound calls for account maintenance, sales, and partner resource training.
• Oversee order modifications, cancellations, product exchanges, allocations support, and shipment coordination, averaging 211 sales orders and 13 return authorizations per week.
• Assisting in on-boarding leads while coordinating with sales team for improved conversion rates.
• Develop and maintain strong relationships with sales representatives, providing support and resources to assist them in meeting sales targets and improve customer engagement.

Tupelo, Mississippi, United States

• Averaged 700 calls per week with 17.2 hours talk time at 2 minutes and 12 seconds per call.
• Achieved 18.7 loads per week by year review, with an average profit margin of +23.7% on each load.
• Asset Protection by developing a systematic approach to identifying dishonest business practices.
• Business rapport with Yellow Breeches Group Inc, Kirkman Trucking Inc, and RTO Transportation.
• Coordinated with multi-million-dollar accounts with an average load total count of over 350 loads per week.
• Market expert for North and South Dakota regions, promoted to Florida and Georgia at half year review.

Miramar, Florida, United States

• Facility management in a high volume location projected at $4.5 Million annually.
• Impacted tenant relations to increase google review stars from 4.7 to 4.9 at the Miramar location.
• Competitive analysis of local market to adjust promotions resulting in an increase of +28% online conversion for the year.
• Contract negotiation with vendors, translating in a +4.7% savings in operations.
• Fiscal responsibility with budget for store supplies, saving over $700 compared to the prior year.
• 2020 Highest Insurance Penetration Award at +89.6% State wide. 2020 REVPAF over LY District Wide

Sunrise, Florida, United States

• Business development for three retail locations through onsite brand representation.
• Guided selling behaviors to exceed individual and store metrics, translating to a +2.4% increase in sales compared to last year. 2019 Highest UPT Award – The Art of Shaving
• Up-sold products by discovering client’s needs, highest item per transaction at 4.6 district wide in 2019.
• Business growth through loyalty program with a client contact information opt in rate of +62%.
• Negotiated and Contracted sponsored events and advertisements influencing traffic by +12%.

Plantation, Florida, United States

• Managed payroll and scheduling, saving +23.5 hours budgeted per week with store manager oversight.
• Visual Merchandising for newborn section resulting in a +12% in sales for the year compared to prior.
• Recruited talent by personal referral, involved in interviewing and hiring processes.
• Identified outages and implemented procedures decreasing theft from 1.8% to 0.9% compared to prior.
• Oversaw three locations during liquidation and assisted in the closing process of eleven locations.