Perform all check-in and check-out tasks. Manage online and phone reservations. Register guests collecting necessary information for both returning guests and new guests. Respond to clients’ complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.Upsell additional facilities and services; upgrades to room amenities. Maintain updated records of bookings and payments.

Oversaw venue logistics, wedding vendors, and time management. Worked directly with clients to coordinator their vision, preferences, and requirements.