Cuauhtémoc López Email & Phone Number

Remote

Working within Infor's healthcare division as a part of the Cloverleaf Product Development Team, to enhance delivery across the patient care continuum. Our goal — to help our customers provide leading-edge clinical care amidst an ever-challenging healthcare landscape.

Making people's lives easier, one digital solution at time. Services: web design, mobile app design, user research, UX content strategy, usability and prototype testing. Clients include:• Bluebeam, Inc.• National Association of Women In Construction (NAWIC), LA Chapter• Kamholz Outdoor Living• Manchester Craftsmen's Guild

Led collection of feedback via user interviews around the customer impact of Revu software workflows, helping influence Product Management roadmap and redesign decisions.Engaged in customer journey mapping workshops alongside Product Management, in order to identify pain points and business opportunities targeting our small and medium business customer base.Collaborated with Bluebeam support site web content developers and technical writers to create and improve user-facing and internal content, in order to enhance the overall customer user experience and reduce customer traffic volume to support teams.Ensured internal tools built for technicians are user-friendly by helping design well thought out user experience flows, in order to guarantee a high rate of successful use by technicians troubleshooting complex, high-stakes issues for customers.Led survey research workshop for Bluebeam Original Content Blog team, in order to facilitate generation of questions designed to better understand the audience being attracted and the type of content they are looking for.

Pasadena, Ca

Served as frontline contact for customers by answering telephone calls and emails.Responded to questions and troubleshoot issues related to use of the Bluebeam software applications, including Bluebeam plugins into other software applications (Microsoft Office, Revit, AutoCAD, Solidworks, etc.).Advised customers on software workflows and best practices, helping them achieve the desired end result with Bluebeam products.Qualified technical issues and gather information about their scope, history and details for escalation.

Greater Los Angeles Area

Hack for LA brings together groups of volunteers to build technology addressing the LA region’s biggest civic issues. As part of Hack for LA, I was part of a team that provided pro bono design consulting services to LA Family Housing, an organization committed to helping individuals experiencing homelessness with a path towards housing. I also worked with Metro On Time, a publicly-sourced data analysis and visualization tool that tracked historical data on the LA Metro Rail’s performance. As a Product Designer, I collaborated with other product designers, project managers, and software engineers to ensure the tools we built had a tangible, positive impact for the users. I was involved in coordinating and conducting user research, and working with our engineers to design and improve the user experience of the apps we built.

Ishikawa, Japan

Distributed surveys and conducted interviews on foreign tourists visiting the capital city, Kanazawa, to attain data on local tourism.Compiled tourism data to inform Ishikawa Prefectural Government's Department of Tourism on touristic trends.

Boston, Ma

Designed wireframes, site maps, and user flows for clients in a wide range of industries. Communicated design concepts and updates with clients. Translated requirements and feedback into comprehensive design solutions.

Medford, Ma

Provided walk-in tech support for students, faculty and staff on the main Tufts campus.Performed troubleshooting on network connectivity, removed computer viruses, backed up data.

Medford, Ma

Instructed school-age children in engineering concepts.Developed curriculums to be used in classroom instruction to stimulate childrens’ interest in STEM fields.

Medford, Ma

Processed data entry and scheduled appointments.Coordinated prospective students for college tours.