Cuc C. Email & Phone Number

Greater Philadelphia

Playing a pivotal role in improving the quality of education by using data to inform decision-making, enhance educational programs, and support students' success. Combining my analytical skills with a deep understanding of the education system and policies to drive the success of the education of our country's youth.

Greater Philadelphia Area

Conducted software installation and configuration: installing, configuring, and updating software applications and systems as needed (including setting up new software, applying patches, and ensuring software is correctly licensed).• Provided technical support to end-users, helping them troubleshoot and resolve software-related issues.• Implemented and maintained security measures to protect software and systems from threats (including user access permissions, implementing firewalls, and staying up-to-date with security best practices).• Monitoring software applications and systems to identify and resolve performance issues and bottlenecks to optimize system performance.• Implemented and managed data backup and recovery solutions to ensure data integrity and availability.• Maintained comprehensive documentation of software configurations, procedures, and troubleshooting guides for internal use and reference.• Kept software applications and systems up-to-date by applying and testing patches and updates.• Ensured that software and systems adhere to industry standards and regulatory requirements (including GDR and HIPAA).• Managed software licenses to ensure compliance and cost-effectiveness, and tracked license usage and renewals to avoid any legal or operational issues.• Collaborated with other IT teams, such as network administrators and database administrators, to ensure seamless integration and operation of software with other IT components.• Liaised with software vendors to report and resolve issues, request support, and stay informed about software updates and new releases.• Maintained detailed documentation of software configurations, procedures, and troubleshooting guides for internal use and reference.

Greater Philadelphia Area

• Maintained Facilities/ Operations Division yearly Budget sheets and Emergency Budget sheets.• Created jobs and assigned supplemental workers to schools requiring additional support due to vacancies. • Assisted in planning, executing, and recording movements of Building Engineers, Custodial Assistants, and General Cleaner to new locations. • Responsible for serving and processing absence control letters of all employees in Facilities/ Operations Division. • Responsible for planning and executing uniform fittings for new employees. • Created spreadsheets to record and maintain uniform inventory. • Created forms, spreadsheets, and letters per request of Directors.• Daily usage of Microsoft Access to record Building Engineer Trainees (BET) attendance. Activities include, but are not limited to, checking in BET’s attendance, tracking BET’s school assignment, and log keeping of BET’s absences.• Responsible for approving and denying Building Engineer Trainees’ request for absences. • Communicated with payroll to add updates and adjustments to BET paychecks.