Cuc (Kacy) Ngo Email & Phone Number

United States

San Jose, California, United States

San Jose, California, United States

San Jose, Ca

Office Manager – supports company operations by maintaining office systems and overseeing warehouse employees and sales associates.- Generate daily billing reports for District Manager to review before sending it over to A/R for processing - Support A/R department with maintain current sales orders and assist with A/P with received materials - Monitor all open sales orders and open credits, make sure there’s no discrepancy - Track down any past due missing invoices and provide billing inquires for customers- Work closely with the Sales team to make sure all orders are accounted for- Assist outside sales with Purchase of Order Authorization and Insurance Liabilities Certificates for new job account set up- Review timecards in Paycom and make adjustment accordingly - Follow up with employees regarding their benefits eligibility and enrollments- Oversee stock of office supplies- Coordinate and organize office activities/events - Monthly cash sale box and petty cash reports- Provide general administrative support for the warehouse teamSafety Manager- Have the primary responsibility of administering and maintaining the Injury and Illness Prevention Program- Develop, implement, and monitor employee safety training- Collecting and evaluating information about accidents, hazards, and safety practices- Responsible for monthly fire extinguishers inspection and quarterly OSHA inspection - Review monthly safety trainings with warehouse employees - Oversee all documentations for warehouse’s vehicles - Responsible for keeping and updating all certificates, licenses, and registrations- Work closely with inventory team to locate and maintain warehouse location for materials - Facility management: schedule maintenance for the offices and warehouses- Completed CAL/OSHA Compliance Course & CPR, AED, and First Aid for Children, Infants and Adult Certified

Santa Clara, California

Benefits Administrator – Support Payroll & Accounting Department Account Payable / Account Receivable - Responsible for submitting payroll taxes and company’s expenses weekly- Review employee’s incoming garnishments, notify employee, calculate & submit payments - Prepare, verify, and process all bank deposits daily - Log and keep track of all background and drug screening invoices - Prepare and update weekly/monthly billing reports for clientsSupport Services- Review and process all new hires paperwork including I9 management - Create key card and badging for new and former employee - Assist EDD with employee audits and unemployment eligibility- Order office supplies, printing materials, and monthly Costco run - Generate/deliver monthly benefit enrollment for eligible employee and assist all employees with issues and concerns regarding their benefits package- Coordinate and connect back office with front office and recruiting teamOffice Administrator - Data entry, rework resumes, and assist with badging- Update clients’ status on Temps Plus and spreadsheet - Process background checks (criminal, social security, DMV) on Sterling- Process drug screening on Quest Diagnostics- Trained on adding and deleting job posts on Monsters, Indeed, etc. and updating daily requisition list- Update and keep track of open and close requisitions - Assist recruiters with setting up orientation for new hire - Prep new hire forms packets and reviews new-hire paperwork- Set up assessment and aptitude test for applicants - Create and update spreadsheet for all applicants - Assist sales manager with business research - Enter resume Submittals from closed req.'s and file in current year files- Assist CEO with emailing and formatting documents

San Jose, California

Visual Specialist (2009 – 2013) - Weekly floor sets- Set up marketing for the store- Update new promotions signage- Prep store for district visits - Provide sales and customer serviceKey Holder (Part-time Manager) (2008 to 2009)Achieved 100% on customer service satisfactory - Manage the store during opening and closing hours- Shipping and receiving via UPS and Fed Ex- Compute sales and sales goals- Edit and submit payroll every Sunday- Submit weekly business recap and set up and plan meetings - Take conference call, organize signage, check/reply to emails and file documents- Help develop ways to increase revenue- Reference checks for new hires- Train associates on upselling and handle all complaints Counter Supervisor (Sales Lead) (2006 to2008) Got promoted within 3 months from Sales Associates- Verify and approve returns and exchanges- Travel to other stores to help with floor sets and train associates on merchandising- Make sure all associates take their breaks and lunch- Sales and provide excellent customer services- Maintain the cleanliness of the store - Help manager with computing sales and sales goals

Morgan Hill, Ca

- Work with student, grade K through 12- Provide 3:1 online-based tutoring based on a pre-determined curriculum- Set up online classroom for student and record attendance - Assist Operations and Records Department in mailing, filing, and data entry- Work with Salesforce, Java, and Wimba- Troubleshooting and help students with their technical issues - Record all progress and attendance in Salesforces- Make daily progress report

- Sort and collate mail- Place mail in proper buckets for distribution- Date stamp all outgoing mail- Fold letters, circulars, or other documents and insert into envelopes for distribution- Place mail in metal bins and carry to departments for distribution- Prep/label DVD’s and send them out to customers

Still In Progress, Business, Management, Marketing, And Related Support Services

Associate Of Arts (Aa), Business Administration And Management, General

Education record