Ken Cuerrier Email & Phone Number

Ken Cuerrier is a Manager - Premium Support at Cato Networks. Colleagues describe him as "Ken is an extremely professional manager with the perfect combination of leadership, organizational as well as interpersonal skills which makes him one of the best managers I have worked with. I had the privilege to work with Ken as my direct manager in Fortinet TAC since 2021, during that time Ken’s persistence and determination made him an exemplary manager and it was inspirational to work with him. Ken has been always supportive, respectful, open minded, and definitely He knows how to bring the best out of the members of his team, by inspiring and mentoring them. He is has been always a role model on how to remain calm under pressure and always be able to manage unforeseen events/situations smoothly and professionally. I’m lucky to have worked with Ken, a manager who’s not only interested in the company’s bottom line and organizational goals, but also in his employees’ professional growth." and "I had the pleasure of working with Ken for many years at Foritnet where he consistently demonstrated exceptional skills and dedication as a cybersecurity professional and TAC Manager. From the outset, Ken showcased a deep understanding of cybersecurity principles and practices. He consistently demonstrated a high level of technical expertise, professionalism, and a commitment to providing exceptional support to our clients. He exhibited a profound understanding of Fortinet products. His ability to diagnose and resolve complex technical issues efficiently was truly impressive. Ken has an innate talent for troubleshooting, which, combined with his extensive knowledge base, ensured that our clients received swift and effective solutions to their problems. What sets Ken apart is his dedication to customer satisfaction. He possesses excellent communication skills, allowing him to explain technical concepts in a clear and concise manner, even to non-technical users. His patience and empathy in handling difficult situations and irate customers always resulted in positive outcomes and high customer satisfaction ratings. Ken is also a great team player and manager. He frequently collaborated with his team to share knowledge and best practices, contributing to the overall improvement of our support processes. His willingness to go above and beyond, often stepping in to assist with high-priority escalations outside of his regular duties, exemplified his commitment to the team's success. In addition to his technical and interpersonal skills, Ken demonstrated strong organizational abilities and attention to detail. He managed a team of ~15 engineers and met all the SLA targets for his team repeatedly, ensuring timely resolution and thorough documentation of internal processes. His proactive approach in identifying recurring issues and suggesting improvements significantly enhanced our support operations. I am confident that Ken would be an asset to any organization. His technical acumen, customer-centric attitude, and collaborative spirit make him an outstanding professional in the cybersecurity field. I highly recommend Ken for any role that requires dedication, expertise, and a passion for helping others."