Cui Mao Email & Phone Number

Shanghai, China

Shanghai, China

Shanghai

• Executing managerial tasks and projects on a daily basis with constant communication with Whatever/Whenever Manager, supervising associates from all aspects within the department, such as guest relations, customer satisfaction, teamwork, etc.• Designated as the department trainer to constantly ensure the outcome of an individual team member is in accordance with Marriott brand standard, SOPs, and Bonvoy loyalty program, utilizing PowerPoint presentation• Providing consultation to… Show more • Executing managerial tasks and projects on a daily basis with constant communication with Whatever/Whenever Manager, supervising associates from all aspects within the department, such as guest relations, customer satisfaction, teamwork, etc.• Designated as the department trainer to constantly ensure the outcome of an individual team member is in accordance with Marriott brand standard, SOPs, and Bonvoy loyalty program, utilizing PowerPoint presentation• Providing consultation to staff to assure the highest level of service, and preparing analysis for performance evaluation and for case studies• Handling special situations and emergencies Show less

Bellevue, Washington

• Supervised the front office as the MOD during shifts; resolved special requests and various complaints• Provided executives and department heads with reports; guided the team to avoid repetition of mistakes or accidents• Remained top-three guest satisfaction overall, and achieved the highest within the team of December 2016• Increased the average check-in experience score from 65% to 78%; gained loyal customers and potential business for the property

Newark, Delaware

• Cross-trained and rotated through different departments and gained an overview regarding hotel operations• Researched and analyzed the cost of a hotel property from all dimensions with a specific focus on the electricity aspect; composed a feasibility study for the management in order to reduce the electricity cost in the long run

Newark, Delaware

• Represented and voted for constituents on monthly GSG meetings -- bridged the students and the GSG and relayed information from both sides• Coordinated and marketed the annual Graduate Research Forum for students under 134 Master's degree programs• Moderated panels using organizational and event managing skills

Newark, Delaware

• Fundraised for the CSSA to financially support student events• Initiated the first Chinese debate competition at the university, marketed the event among the community, and won the Second Place at the competition

Master Of Science (M.S.), Hospitality Business Management, 3.67/ 4.0

Bachelor Of Arts (B.A.), Business English

Freshmen Mentor( 2011- 2012) - supervised and provided academic guidance and assistance to a class of college freshmen. Teaching.