Cullan Maher Email & Phone Number

Ladera Ranch, Ca, Us

Orange County, California, United States

-Build trust and maintain value with Commercial customers to ensure their satisfaction and success with LastPass. - Ownership of book of business consisting of 160 customers with annual ARR totaling 2.5 million. Successfully grown 10 accounts from Commercial to Enterprise management through upselling. - Consistently achieve 100% of Onboarding and Adoption KPIs and host 10 QBRs quarterly with C-suite executives. 95% retention rate of my book of business quarter over quarter. - Strategic advisor owning regular check-ins with customers to ensure their value realization remains on track from when they presented their initial goals and needs for the product. - Lead 1:many Live Trainings for Business Admins and End-Users to grow adoption, utilization, and drive customer outcomes.

Irvine, California, United States

- Responsible for setting up user accounts, managing Shopify integrations, and have delivered onboarding training to 40 net new customers to date.- Collaborate regularly with various internal teams including hand-off with Sales, providing materials for Marketing, and escalating and resolving customer issues and feature enhancements with Development.- Trusted advisor for 100 customer accounts by understanding customer product value, tracking utilization, collaborating on feature enhancements, mitigating risk, and continued customer enablement and support.- Deliver ongoing group and 1:1 training for existing customers to educate on new product enhancements and features. - Lead maturity of Customer Success department by launching in-app tools and workflows using various platforms, including Hubspot, and identifying varying levels of customer health and risk in order to improve our customer’s experience.

Orange, Ca

- Coordinate, train, and conduct fundamental volleyball mechanics and techniques including skill drills for individual players and team.- Organize, manage and supervise all volleyball games, tournaments, and practices and provide support, mentorship and efficient feedback to all team members.- Develop and maintain an effective program for physical conditioning and volleyball specific drills to increase skill set over the course of the season.

Huntington Beach, Ca

- Manage and maintain a high volume of Country Club and Pro Shop accounts for 30 Outside Sales Professionals nationally.- Responsible for problem solving 40-60 incoming requests/day from sales reps and account contacts regarding new product orders, order adjustments, product returns and credits. - Training lead for new Inside Sales team members and ongoing support for Inside Sales and Client Services teams.- Nurture existing account contacts through regular phone and email communication and identify upsell or add-on product opportunities.

Huntington Beach, Ca

- Managed accounts for 7 Outside Sales Professionals, specifically their collective Top 25 Key Accounts in terms of revenue volume.- Responsible for placing at-once orders, adjusting pre-book order details, processing returns and credit requests from accounts.- Team lead on managing local high school accounts and securing team uniform and tournament orders and customization.- Called on smaller, low revenue accounts to re-engage relationship, build trust, and increase order placements.

Orange County, California Area

- Fundraised $60,000 annually by originating leads through networking and calling on donor prospects comprised of individuals, corporations, and nonprofit organizations. - Nurtured relationships with 70 existing Annual Monthly Partners and sought ways to increase current giving amounts. - Expanded 8 high school FCA campus clubs throughout North Orange County.- Reached out and organized 250 community volunteers, parents, and churches to minister, serve, and impact all coaches and athletes involved in the organization.- Trained 80 volunteer student leaders committed to help grow the FCA ministry on their school campuses.- Created monthly e-newsletters highlighting campus meetings, sharing student testimonials, and call-to-action for fundraising.

Huntington Beach, Ca

- Delivered exceptional customer service through answering an average of 80 incoming calls/day addressing customer concerns and collaborating with the appropriate internal department.- Trained customers on tech support troubleshooting and provided solutions for product-based questions in real time.- Filed invoices, sorted incoming mail and partnered with Account Managers on additional projects.

Foothill Ranch, Ca

- Provided face-to-face customer service at the Oakley Corporate Store.- Effectively engaged with customers and asked questions regarding purchase intentions and offered recommendations based on customer needs.- Consistently met 75% of sales objectives established for all store associates.