Cullen Brugman Email & Phone Number

South Wharf, Vic, Au

Melbourne, Vic, Au

How clear are you on the key numbers in your business? If you’re not measuring and tracking specific metrics within the core areas of your business, you are essentially flying a plane without the instrument panel. You might know exactly where you’re going and have a map to get there, however it’s going to be an bumpy ride and take you a lot longer, because you don't know if you're on track or not.If you want:-> on-going certainty you’re profitable-> peace of mind you’re not leaving money on the table-> confidence that your team is meeting their performance targets-> a clear understanding of what levers you need to pull to continue scaling your business to the next level...then you need instant visibility over your key business numbers in real-time. ✅ MY EXPERTISE: Our ideal client is an industry leading 7-8 figure business owner, who wants to maximise their revenue opportunities and see their key business numbers at a glance. They want to reduce the stress & worry of potentially growing too fast and not knowing if they’re profitable, and also minimise the likelihood of leaving substantial revenue on the table.✅ HOW I DO THIS: We help you clarify the key metrics you want to track across the core areas in your business. We then create a visually appealing set of dashboards, that link automatically to the data in your existing business systems and showcase the exact metrics you want, giving you full visibility over your businesses performance. ✅ WHAT MAKES ME DIFFERENT: We love giving you the insights you need from your existing data in a simple and visual dashboard, because we know how valuable it is to easily identify where the performance gaps are, so you can ensure continued growth and profitability. ✅ HOW IT WORKS: We start with a free brainstorming session to uncover the key business metrics you want to track.✅ READY TO TALK? 1) Message me2) cullen@dashboardmagic.com.au 3) https://calendly.com/cullenbrugman/30min

Frankston, Victoria, Au

LVI Australia is a heating / radiator company, with a product that utilises innovative heating technology. I am a shareholder, director and advisor to the company, where the current goal is to continue scaling up the revenue, team and profitability.

Sydney, New South Wales, Au

The Entourage is Australia's leading specialist training institution and community for entrepreneurs on a mission to build both a great business and life.The role of a Vision Partners is to share their expertise in their particular field with members during 'Expert Roundtable Days', Office Hours and workshops.

Business Growth Co. consults with businesses (primarily residential home building companies) to assist them with their authority positioning and brand messaging, as well as generating higher quality clients, outlining a clear sales process and upskilling the sales team. Key Achievements:• scaled the business revenue by 300% within 6 months• growth of product/service price point by 275-455% within 6 months• expanded the team from 2 to 6 people within 6 months, to support the growth of the business• implementation of core business systems, such as Google Suite (including Gmail, Google Drive, Google Calendar, Google Forms), Slack (internal communication), and Trello, within the business• consolidation of the business model (including target market/niche and product offering) and workflow optimization (to ensure greater productivity and return on time for each team member)• creation and outline of core business processes to systemize the business, driving an increase in the valuation of the business• outline of roles and responsibilities, and key performance indicators for each team member within the business

Melbourne, Victoria, Au

Position Description: Providing business customers with transactional banking solutions based on an existing need within their business, to enhance their cashflow and business growth. Key Achievements:• Individual sales performance of $1.97 million in sales over the 2-year period, with a total of 1,091 sales (average sale of $1,802)• Managed the change and communications of the entire business unit;o Project management of all major business unit changes within the sales teams, including process inefficiency identification, product development, stakeholder management, end-to-end process updates, training of all sales teams (across both Melbourne and Sydney offices) o Project Examples: - ability for each salesperson to open business accounts for customers, without needing to transfer to another department - reduction/elimination of non-revenue tasks from the business unit workflow - creation and implementation of a centralized folder and document for use by all sales associates, for convenience, efficiency, and accuracy• Secondment into the Merchant Acquiring Customer Journey team as the Subject Matter Expert representing the whole of the sales team, in order to revolutionise the customer’s experience and journey through the sales process for greater customer satisfaction and advocacy

Melbourne, Victoria, Au

2 month secondment into the Merchant Acquiring Customer Journey to assist with redesigning the target state customer journey and enhancing all facets of our customer's experience.While in this role I also had the pleasure of interviewing and training new starters in the sales team. This has been a fantastic experience to be able to educate people new to the business to get them up and running in the role as efficiently as possible.

Melbourne, Victoria, Au

Position Description: Providing business customers with transactional banking solutions based on an existing need within their business, to enhance their cashflow and business growth. Additionally Appointed: Change & Communications Manager.• Liaising and collaborating with adjacent business units, stakeholders and the leadership team to address current and upcoming changes affecting the sales team.• Implementing changes with utmost efficiently.• Involvement and oversight over a range of process improvements, regularly undertaken to improve both customer experience and employee engagement. Key Achievements:• Personally generated over $600,000 in projected revenue in six months, with a solution-based approach.• Received an ‘A’ (role model level) in end of year performance review after only six months in the position. • Awarded: o Management Award (November) - Awarded to the team member who has contributed an exceptional amount of value to the team; and o Most Revenue Award (December) - Awarded to the associate who contributed the most amount of revenue for the month. o Most Revenue Award (January) - Awarded to the associate who contributed the most amount of revenue for the month.• Created and designed an email newsletter for the business unit of Transactional Direct, to improve employee engagement and a sense of belonging for the team, with monthly editions constructed and sent out to the business unit and leadership team.• Created an excel spreadsheet with all the relevant information required for each and every employee to successfully carry out their position responsibilities on a daily basis, contributing to far more efficiency within the team.• Introduction of new customer on-boarding platform, with on-going liaising with product managers, for constant improvements and enhancements to take place.

Melbourne, Victoria, Au

Assisted customers with the migration from the legacy business banking platform, National Online, to the current business banking platform, NAB Connect.Key Achievements:• Delivery of streamlined and well-managed customer-focused migration experience for each customer, based on positive manager feedback on my customer service and experience skills.• Provision of technical support to internal and external customer base, prompt escalation and resolution of customer issues and complaints.• Coordination with customers and internal stakeholders to achieve a successful platform migration for resistant customers, effectively portraying the value in the change.

Cullen Brugman is founder and head trainer at Career Creativity.Cullen works with a range of clients who just need that extra guidance and push in their career. Whether you are clear on what you want to do and just don’t know how to get there; or have absolutely no idea what’s next, yet know for certain that its time for something new, Cullen will assist you to rediscover your own unique value and personal confidence, make the path ahead more clear and provide you with some real strategies and tools to achieve real results.Having started with a Bachelor of Science degree, he has proven how it is possible to achieve success in getting into, producing amazing results and quickly being promoted in a totally different industry – banking and finance -with no prior commerce qualifications and in a very short space of time.The business journey for Cullen began a long time ago, with multiple ventures along the way and many more learnings to share.Cullen has invested thousands of hours and tens of thousands of dollars into educating himself and refining his ability to achieve results not only in his own career and life, but also in being able to show you how you can easily do it too.Cullen has also worked with a range of different education organisations over the years, including Authentic Education, MJB Seminars and Global1 Events.Client Testimonial: "Hey Cullen. I do want to say this because I really feel this way. After yesterday I began feeling so confident in my own ability and I also felt like not only could I get a job in the scarce market but I could get a job in a very specific area and it was so empowering to think this way. I felt so good. So thanks again. I really am looking forward to the next time we meet."

Melbourne Cbd, Victoria, Au

[Formally Global1 Events]Key Achievements:• Effectively contributed to the execution of multiple successful events, with sales target regularly being smashed in comparison to the previous event. • End-to-end sales process completed with customers wanting to join the community and proceed with a course, including customer service support, sales conversations and sales administration. • Logistically sound events with efficient set-up and pack-up, registration, scanning, ushering, rapport-building with participants and reporting to the event manager.

Melbourne, Victoria, Au

FairScan provides a complete scanning system package, servicing well over 200 clients/exhibitors at a time.Trade Fair is held in Melbourne and in Sydney (both across three large venues).Melbourne Trade Fair role – Executive Location Manager:• on-site customer service and support to exhibitors • trouble-shooting, problem solving and technical assistance• demonstration and education of how to use the system for new clients• conducted in a timely, efficient and client-orientated fashion • fast-paced environment• communication and interaction with a range of different clients • requirement to exceed expectations of clients• discussion with potential clients when approachedSydney Trade Fair role – Phone Support Manager:• oversaw, coordinated and solely managed phone, email, text message and ticket support system• engaged and interacted with clients over the phone in a friendly, relatable and fulfilling manner• received incoming calls; made outbound calls to clients and staff• lodged tickets for all client issues and enquiries in online ticket system• responded to client emails and text messages• monitored onsite activities of staff to ensure clients were attended to in a timely manner• over the phone troubleshooting and problem solving with clients

Start-up business; consulting with businesses to provide them with an alternative advertising medium. Key Achievements:• Face-to-face and phone-based cold calling contact with approximately 250 advertising agencies to generate strategic partnership and networking opportunities. • Managed and created a cashflow channel selling small gadgets imported from overseas to at a local market with a turnover of $1,000 per week within 3 hours. Our prices were at least 200% more than our competition and we still generated far greater customer relationships, revenue, repeat business and business growth. • Successfully built relationships with suppliers in China through creating a mutually beneficial arrangement, for importation of products into Australia for our clients. • Liaised regularly with designers on Fiverr and Elance for website design, product design, business cards, packaging design, with excellent results produced through strategic partnerships.

Bachelor Of Science (Bsc), Physiology

Flow Consultant

Personal & Professional Development

Victorian Certificate Of Education (Vce)