John Cullen Email & Phone Number

Cary, Nc, Us

Cary, Nc, Us

Cary, Nc, Us

• Management of Global IT staff across 5 countries supporting 750+ employees and contractors utilizing 1100+ devices • Developed cost reduction programs that drove to savings of over $750k by implementing a vendor management program and renegotiation of contracts • Led M&A activity from due diligence through integration for 5+ acquisitions including international deals • Developed an Identity and Access Management (IAM) policy and implemented single-sign-on solution with multifactor authentication (MFA) utilizing Azure Active Directory • Developed IT processes and procedures to align towards SOC 2 certification • Created and implemented IT career pathing and IT staffing strategy. IT Team recognized by company by winning DSI Incredible Award • Implemented global Cloud based unified communication and contact center solution improving business continuity with cost savings of $80k annually • Successfully designed and implemented centralized endpoint management solution utilizing Microsoft InTune and JAMF to scale on/off-boarding of employees, assets and improve endpoint security

Cary, Nc, Us

• Management of IT and facilities team supporting 450+ employees and contractors utilizing 800+ devices. • Implementation of SLA driven Service Desk solution with self-help module • Project management for Office 365 migration resulting in savings of $235k • Standardization of instant messaging client across the organization. Reduced cost, improved security and productivity • Phone system implementation including contact center system to improve client support experience

• Implementation of Remote Desktop Management system for multinational organization • Enterprise storage implementation of NetApp ISCSI SAN • Redesigned process for development sandbox environment utilizing snapshots to improve restoration time. Process improved response time for bug fixes • Deployment, testing and consulting for engineering development and production teams

Durham, Nc, Us

• Provide strategic IT direction to clients, focusing on industry standards to ensure usability and security, while being budget conscience • Implementation of clients IT needs including Windows Server Active Directory, security solutions for server, desktop and network. Disaster recovery and backup solution design and configuration • Firewall implementations for clients in the healthcare, financial, legal, international export/import, and manufacturing sectors

Bradford, Pa, Us

• Designed and administration of Active Directory Forest supporting multiple locations • Enterprise communication management including email, voice and archival and compliance • Implementation of help desk, hardware and software management including knowledge base system to improve asset management and employee productivity • Developed enterprise business continuity plan

Bradford, Pennsylvania, Us

• Migration of ERP system from Unix platform to Windows • Lead IT representative for ERP integration of lean manufacturing solution • Managed network infrastructure including firewalls, switch and wireless systems • Responsible for all aspects of server and endpoint management • Developed enterprise business continuity plan