Cullen Lefchak Email & Phone Number

Washington, Dc, Us

Washington Dc-Baltimore Area

Washington Dc-Baltimore Area

• Negotiated all facets of renewal contracts. Worked with federal agencies and procurement contacts to manage RFP/RFQ process, uplifts, discounting, and issuance of price quotes.• Exceeded renewals target, achieving 126% attainment through FY2023.• Collaborated with account executives and customer success/ support teams to identify client issues, process improvements, provide forecast updates, and maximize contract value.

Remote

• Managed a team of 5 renewal specialists, driving process improvements to increase on-time renewal rate and overall efficiency.• Reduced churn by 2.4% and increased net retention by 6%.• Worked closely with internal stakeholders to strategize on proposal development and create a frictionless renewal experience that minimized customer attrition.• Tracked activity and evaluated analytics that forecasted account risk and provided leadership with real time intelligence on renewals.

Chesterbrook, Pennsylvania, United States

• Maximized annual recurring revenue by proactively contacting customers with expiring services, identifying growth opportunities within existing account portfolio, negotiating contract agreements and pricing to close out customer renewals.• Managed 365 accounts throughout fiscal year 2022 at 130% attainment, with 30% of customers reaching a multi-year agreement.• 96% of renewals closed by date of expiration, and 100% closed by end of quarter.• Collaborated with account executives and customer success/ support teams to identify client issues, process improvements, gauge customer satisfaction, and strategize incremental upsells.• Supported new-hire interview process and provided on-boarding for new team members, effectively doubling renewals team over an 18 month period.

Chesterbrook, Pa

Chesterbrook, Pa

• Achieved sales targets through in-depth knowledge of Boomi’s cloud-based business processes and services, tailoring each prospective sale to customer-specific needs and business goals. • Exceeded preceding year’s sales qualified lead totals in each of my four territories.• Placed 1st among enterprise BDRs company-wide in qualified opportunities created, surpassing personal new business revenue goal by 25% in fiscal year 2020.• Thoroughly documented sales activities and prospect conversations, aiding in the conversion of qualified leads by sales team.

Wayne, Pa

• Launched online customer support for the company, implemented strategies developed by marketing department, and educated sales leads on our service options. • Increased conversion rate of prospective customers from 5.3% to 7.3% during my tenure.• Maintained customer support from initial sales conversations through end of service using Intercom, a live collaborative help desk and messenger, in addition to inbound calling and email correspondence.• Developed a company-wide training manual for onboarding future salesmen to Intercom.• Managed the distribution of leads from our online sales platform to junior salesmen.• Generated revenue averaging $30,000 a month through online sales, which is nearly double the previous monthly revenue peak of $16,000. Demonstrated potential for instant messaging communication in company’s acquisition and retention strategy.

New York, Ny

• Established and maintained customer relationships: followed up on leads and referrals; set up appointments and product demos; made proposals, cold calls, and database updates; and resolved customer issues.• Interacted with regional territory resellers to identify decision makers amongst targeted leads and showcase data security products and services to prospective clients.• Developed territorial sales strategies and marketing plans with sales teams in the northeastern United States and eastern Canada regions.

New York, Ny

• Conducted high-volume calling, prospecting and operating as a third party liaison between established clients in the software industry and Fortune 1000 companies.• Networked with national account managers with the objective of creating sales opportunities for senior level IT executives.