- Offered digital consultancy services such as web site hosting & creation, SEO, and short term marketing plan development- Advised client on IT infrastructure purchases based on specific company needs

• Researched, recommended and implemented solutions to a wide array of company needs (Financial, HR, Time Keeping) using both business and information technology tools.• Documented application processes for use by managerial, departmental, and front-end [user] employees.• Created SQL based reports for stakeholders and executive offices across multiple departments with attention to the best-fitting representation of the data depending on recipients and their objectives.• Analyzed… Show more • Researched, recommended and implemented solutions to a wide array of company needs (Financial, HR, Time Keeping) using both business and information technology tools.• Documented application processes for use by managerial, departmental, and front-end [user] employees.• Created SQL based reports for stakeholders and executive offices across multiple departments with attention to the best-fitting representation of the data depending on recipients and their objectives.• Analyzed, documented reported bugs & application issues in the capacity of a subject matter expert (SME). Following necessary escalations, worked closely with Ceridian Dayforce’s SMEs, Implementation Consultants, and development team to resolve the issues.• Created and implemented test plans, testing activities to ensure requirements were implemented correctly. Co-partnered with team members, technical and other resources to ensure timely implementation and user comprehensibility of system changes.• Performed system testing, regression testing, validation and quality control on updates, releases, and executed processes. Utilized test environments with varying datasets to conduct test cases. Show less

• Created and implemented solutions through business consultations with clients.• Solution implementations involved web design, graphic design, asset management, project management, and digital marketing including SEO and SEM.• Designed, proposed, and implemented marketing campaigns tailored to client needs.• Managed paid account advertising on platforms such as facebook, instagram, AdWords, and YouTube.

• Daily maintenance, upgrades, and troubleshooting network issues• Hands on with Cisco routers, switches, WAPs, fiber & Cat5/6 cabling with terminations• Data center familiarity• Employee TrainingNotable Projects:Network security update requiring reconfiguration of 140 Cisco switch management interfaces in a residential network. This was during essential network support of day to day wired/Wi-Fi access. It involved following an intricate process that includes… Show more • Daily maintenance, upgrades, and troubleshooting network issues• Hands on with Cisco routers, switches, WAPs, fiber & Cat5/6 cabling with terminations• Data center familiarity• Employee TrainingNotable Projects:Network security update requiring reconfiguration of 140 Cisco switch management interfaces in a residential network. This was during essential network support of day to day wired/Wi-Fi access. It involved following an intricate process that includes changing switch configurations and related systems in proper sequence to prevent loss of service. Cisco Prime and SNMP monitoring system changes were also integrated into the process.Installed and configured various IT network components to include data center and large scale stacked switch deployments and new data closet builds. The largest project consisted of 20 Cisco WS-C3850-48 switches with power stacking.Performed troubleshooting of network hardware and media including CAT5/e and CAT6 copper testing, building custom Ethernet cables followed by in wall installations and completing fiber interconnects as needed.Gathered and compiled wireless coverage data for around 2,274,000 square feet of gross floor area with Ekahau site survey software. Based on the survey I installed over 300 Cisco wireless access points for improved wireless coverage. Installation included inventory of hardware, initial configuration and physical installation. Show less

• Handled a help desk for Audio Video equipment rentals and assistance• Provided in person support for smart classroom technology• Set up and trouble shooted AV equipment for campus events• Employee training