Cullen Chapman Email & Phone Number

Casa Grande, Az

Monitored special needs children during their transportation to and from school and following special care instructions as needed.Maintained documentation regarding pick-up and drop-off times of students including any incidents that occurred during transportation.Assisted bus drivers with locating pick-up and drop-off locations for special needs children to their home or school when needed.

Tempe, Az

Provided enhanced technical support to customers who utilize credit card terminals and Point of Sale (POS) devices.Assisted with providing upon request of the customers credit card details to assist with refunds or additional charges as needed.Provided documentation through Avaya CentreVu regarding call center averages, including call handle times and after call work. Helped to calibrate and define quality standards to enhance the customer experience that would be implemented in a call center environment.

Phoenix, Az

Assisted customers with tracking information and determination of delivery of parcels and letters. Contacted various hubs and distribution centers regarding details and/or assistance of lost or damaged parcels.Created new reporting structure to maintain detailed data of damaged parcels to ensure insurance payments could be made in full.