Cullen Jones Email & Phone Number

Portland, Oregon Area

Portland, Oregon

Managed daily university computing and mobile communications including; point-of-sale equipment and PCI network attached nodes.• Developed project plans and timelines for Office 2016, Windows 10, and Bomgar remote support upgrades; delivered project within designated timeframe and budget.• Led Visix digital signage installation, Kronos time clock upgrade, and iOS upgrades for point-of-sale equipment.• Designed and implemented budget for computing assets, peripherals, and end user software support • Maintained two-tiered software used to purchase and track food for dining halls, concessions, housing, and conference spaces.• Planned, directed, and coordinated project activities through organizing associated staff, clients, and vendor.• Planned, executed and delivered asset management process improvement plan.

Oversaw 24/7 operations team supporting 300-bed hospital with 400+ applications on Windows virtual desktop environment • Piloted and implemented mobile device management technologies, increased patient information security on mobile platforms.• Supervised contractors, supported enterprise projects, and led computer installations • Employed ITIL best practices to reduce incident response time, and increase customer satisfaction.

Directed information technology service desk, supported self-sufficient academic network serving 8,000 internal users, 116 buildings, five main campuses, and 35 satellite campuses. • Defined largest mobile device deployment in DoD, supported posture and mobile device management infrastructures.• Expanded MDM infrastructure to serve other DOD installations including; Army War College, Air Force Language Education, and NSA ADET.• Executed technical rollout of equipment and user migration to .edu domain from .mil domain.• Supervised, monitored, and tracked projects utilizing quality control metrics.• Managed and maintained 14,000 nodes including; 12,000 mobile devices, full-scope mobile device security, and enterprise level applications. • Led initial non-NIPRNET connected, Academic Network in Department of Army.

Monterey, Ca

Oversaw day-to-day operations of enterprise information systems including; learning management systems, virtual desktop infrastructure, and web conferencing tools.• Coordinated classroom support, multi-media distribution, and video tele-education operations while serving as primary point of contact for academic technology.• Oversaw $2M in academic systems equipment and licensing budget, analyzed departmental requirements, and reduced $400K in annual costs.• Migrated Learning Management System to an open source, created enterprise video portal, and established social learning collaborative portal for Foreign Area Officers. • Employed distance learning technologies and programs including; classroom capture, podcasting, and high-definition lecture capture. • Hired, trained, and managed team of 17 IT professionals, supported enterprise IT systems for 6,000 end-users. • Served as subject matter expert on video streaming, Apple OSX, classroom lecture capture, and open source initiatives.

Managed implementation of approved technologies to align with enterprise architecture, business plans, and long term strategy.• Executed streaming media portal, classroom lecture capture system, video chat server, and synchronous collaboration system. • Assessed ROI, compliance, compatibility, and overall solution functionality.• Facilitated employee training for streaming media, voice/video chat, synchronous collaboration tools, Sakai learning management system, and real-time video editing system.

Bachelor Of Science (B.S.), Computer Science

Management Training

Support Center Manager Training

Technical Leadership Program