Cullen M.

Cullen M. Email and Phone Number

Senior Technical Support Manager @ Retention.com
Toronto, ON, CA
Cullen M.'s Location
Toronto, Ontario, Canada, Canada
About Cullen M.

I am a seasoned Technical Support Leader with a proven track record of optimizing customer experiences, building and improving customer relationships with top-tier communication, scaling support teams, and driving process improvements. Adept at transforming complex technical problems into clear, actionable solutions for customers and internal teams. Passionate about data-driven decision-making and fostering cross-functional collaboration to align support with business goals. Experienced in managing and mentoring teams, implementing AI-driven automation tools, and maintaining customer satisfaction metrics with an average maintained above 84%.

Cullen M.'s Current Company Details
Retention.com

Retention.Com

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Senior Technical Support Manager
Toronto, ON, CA
Cullen M. Work Experience Details
  • Retention.Com
    Senior Technical Support Manager
    Retention.Com
    Toronto, On, Ca
    View
  • Retention.Com
    Technical Support Manager
    Retention.Com Nov 2023 - Present
    Toronto, Ontario, Canada
    View
  • Retention.Com
    Customer Success Manager (& Onboarding Specialist)
    Retention.Com Feb 2023 - Nov 2023
    Toronto, Ontario, Canada
    View
  • Lightspeed Commerce
    Support Specialist Ii (Ecom)
    Lightspeed Commerce Oct 2021 - Jan 2023
    Toronto, Ontario, Canada
    View
  • Mosaic North America
    Ecommerce Coordinator
    Mosaic North America Nov 2020 - Oct 2021
    Toronto, Ontario, Canada
    View
  • Public Services And Procurement Canada | Services Publics Et Approvisionnement Canada
    Junior Geomatics Officer
    Public Services And Procurement Canada | Services Publics Et Approvisionnement Canada Sep 2019 - May 2020
    Toronto, Canada Area
    View
  • Natural Resources Canada | Ressources Naturelles Canada
    Gis Support
    Natural Resources Canada | Ressources Naturelles Canada May 2017 - Aug 2017
    Toronto, Canada Area
    View
  • Fisheries And Oceans Canada
    Gis Technician Intern
    Fisheries And Oceans Canada Jun 2016 - Sep 2016
    Moncton, Nb
    View
  • Southeast Regional Service Commission (Sersc
    Gis Analyst Assistant
    Southeast Regional Service Commission (Sersc Jan 2015 - Aug 2015
    Sackville, Nb

Cullen M. Skills

Customer Experience Presentation Skills E Commerce Photogrammetry Gis Modeling Spatial Data Customer Success Autocad Data Management Spatial Analysis Cartography Software As A Service Web Design Data Analysis Troubleshooting Data Analytics Remote Sensing Web Development Communication Web Analytics Customer Service Management Customer Relationship Management Geographic Information Systems Arcgis Data Mapping Cascading Style Sheets Emotional Intelligence Microsoft Office Customer Experience Management E Commerce Seo Interpersonal Communication Search Engine Marketing Critical Thinking Time Management Lidar Javascript Customer Service Customer Support Google Analytics Python Customer Engagement Teamwork Project Management Analytical Skills Research Digital Mapping Written Communication Satellite Imagery Search Engine Optimization Html5

Cullen M. Education Details

Frequently Asked Questions about Cullen M.

What company does Cullen M. work for?

Cullen M. works for Retention.com

What is Cullen M.'s role at the current company?

Cullen M.'s current role is Senior Technical Support Manager.

What schools did Cullen M. attend?

Cullen M. attended University Of Calgary, Mount Allison University.

What skills is Cullen M. known for?

Cullen M. has skills like Customer Experience, Presentation Skills, E Commerce, Photogrammetry, Gis Modeling, Spatial Data, Customer Success, Autocad, Data Management, Spatial Analysis, Cartography, Software As A Service.

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