Cullen Robinson Email & Phone Number

In my recent promotion, I've assumed a multifaceted role integral to our organization's success. Drawing upon my extensive product knowledge, I provide indispensable cross-functional support to various teams, orchestrating the creation and maintenance of tailored programs for our valued customers. From overseeing program ask requests to ensuring rigorous quality assurance, I'm committed to delivering excellence at every stage. My dedication extends to providing unparalleled support to Learning… Show more In my recent promotion, I've assumed a multifaceted role integral to our organization's success. Drawing upon my extensive product knowledge, I provide indispensable cross-functional support to various teams, orchestrating the creation and maintenance of tailored programs for our valued customers. From overseeing program ask requests to ensuring rigorous quality assurance, I'm committed to delivering excellence at every stage. My dedication extends to providing unparalleled support to Learning Admins, Coach Facilitators, and Learners, ensuring their satisfaction and success through responsive ZenDesk assistance. Collaborating closely with esteemed colleagues in Product and Engineering, I lead the charge in building and updating our product knowledge base, a cornerstone in launching new features and enhancing product understanding across a wider audience. Moreover, I've now taken on additional responsibilities, including OKR ideation and reporting, spearheading the onboarding and training of new associates, and driving insightful data reporting and storytelling initiatives. These new facets of my role allow me to contribute even more comprehensively to our organization's objectives and growth trajectory. From feature testing and rollout to comprehensive documentation and customer enablement, I'm deeply committed to driving positive outcomes and fostering a culture of continuous improvement. I'm energized by the opportunity to make meaningful contributions to our team's success. Show less

In this role, I provide cross-functional support to teams within the organization by utilizing high-level product knowledge. I am tasked with creating and maintaining programs for our customers through program ask requests and regular quality assurance of completed requests. I provide support to our Learning Admins, Coach Facilitators, and Learners through ZenDesk support, maintaining a high level of satisfaction and service. In collaboration with our Product and Engineering teams, I am tasked… Show more In this role, I provide cross-functional support to teams within the organization by utilizing high-level product knowledge. I am tasked with creating and maintaining programs for our customers through program ask requests and regular quality assurance of completed requests. I provide support to our Learning Admins, Coach Facilitators, and Learners through ZenDesk support, maintaining a high level of satisfaction and service. In collaboration with our Product and Engineering teams, I am tasked with building a product knowledge base for new feature launches and updating existing knowledge bases to highlight the functionality of improvements to the product to wider audience. Heavily involved in featuring testing and rollout, as well as providing documentation and support for customer enablement on new and existing features. Show less

Wilmington, Delaware, United States

Managing the social media platforms for several branches of TSN Media, including InWilmington!, Cruising Magazine, and Wilmington ArtLoop. Responsibilities include website maintenance, copy and graphic creation, creating and interpreting user engagement reports, and generalized customer support. I have developed relationships with several local media members, as well as local venues and event spaces to build a large repertoire of contacts to source content. Regularly onsite for local events for… Show more Managing the social media platforms for several branches of TSN Media, including InWilmington!, Cruising Magazine, and Wilmington ArtLoop. Responsibilities include website maintenance, copy and graphic creation, creating and interpreting user engagement reports, and generalized customer support. I have developed relationships with several local media members, as well as local venues and event spaces to build a large repertoire of contacts to source content. Regularly onsite for local events for coverage purposes. Show less

Wilmington, Delaware, United States

Launching Carvertise campaigns nationwide, while providing organizational support through assisting drivers, clients, and other departments within the company. Worked to recruit drivers, while also meeting the needs of the drivers when it came to asks regarding payment, install/deinstall scheduling, and event coordination. I was able to be heavily involved in the creation of standard operating procedures, as well as the revamping of training and onboarding of new associates. Tasked with… Show more Launching Carvertise campaigns nationwide, while providing organizational support through assisting drivers, clients, and other departments within the company. Worked to recruit drivers, while also meeting the needs of the drivers when it came to asks regarding payment, install/deinstall scheduling, and event coordination. I was able to be heavily involved in the creation of standard operating procedures, as well as the revamping of training and onboarding of new associates. Tasked with creating culture-setting events for fellow Operations Associates to drive team bonding and engagement. Show less

Newark, Delaware, United States

Creating a framework and standard operating procedure geared towards maximizing the exposure of the University of Delaware's Community Engagement Initiative. Developed a story submission system, allowing for the proper time to edit and create graphics for each story. Worked with several faculty members on meeting stylistic guidelines for the University of Delaware official copy. This report was executed on a monthly basis and created the necessary exposure to create notoriety for the… Show more Creating a framework and standard operating procedure geared towards maximizing the exposure of the University of Delaware's Community Engagement Initiative. Developed a story submission system, allowing for the proper time to edit and create graphics for each story. Worked with several faculty members on meeting stylistic guidelines for the University of Delaware official copy. This report was executed on a monthly basis and created the necessary exposure to create notoriety for the accomplishments of students, faculty, and staff at the institution. Upon contract completion, I trained a student intern on how to complete the process from the beginning, all the way until completion, making sure to meet deadlines, while meeting style guidelines and creating engaging content. Show less

Middletown, Delaware, United States

Kept the bar running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and patrons. Tasks included inventory maintenance, creating the bar staff schedule, training, and creation of new cocktails for seasonal or inventory needs. Successfully garnered several positive Yelp! and Google Reviews. Became an expert on the brewing process and Crooked Hammock-specific brewery practices. Selected to help open a Crooked Hammock… Show more Kept the bar running smoothly by handling day-to-day operations, managing resources, and employees, and creating a safe, fun environment for staff and patrons. Tasks included inventory maintenance, creating the bar staff schedule, training, and creation of new cocktails for seasonal or inventory needs. Successfully garnered several positive Yelp! and Google Reviews. Became an expert on the brewing process and Crooked Hammock-specific brewery practices. Selected to help open a Crooked Hammock location in North Myrtle Beach, South Carolina, due to high levels of competency in hospitality and execution of bar-related tasks Show less

Wilmington, Delaware, United States

Became heavily involved in the planning and execution of contracts for shows scheduled to take place in the following months. I was also tasked with building and maintaining the relationship The Grand wanted to have with the University of Delaware Music and Disabilities Studies Departments. Continued involvement in onsite operations on the days of events, as well as preparatory work for several large-scale events.

Wilmington, Delaware, United States

Helping support business needs through research projects, operational support, contract writing, and data entry projects. I was also tasked with administrative tasks, such as confirming special guests, calendar maintenance, program setup, and attendance notation. Heavily involved in planning and execution for the annual fundraising events, The Grand Gala.