Cullen Stapleton Email & Phone Number

Hillsboro, Oregon, United States

• Lead the client journey; deploying programs to help drive business value with clients; collaborating across teams to identify and pursue client growth opportunities.
• Manage high touch clients with a designated team of Client Success Managers.
• Develop and foster sustainable relationships with clients.
• Partner closely with sales teams to engage with prospective and existing clients.
• Track lease expiration dates and support client renewals.
• Support sales by respond to lease amendments, RFPs, and prospect tours.

Hillsboro, Oregon, United States

* Manage a team of pool resources responsible for over 2,700 accounts with total MRR exceeding 9.5M* Manage quarterly churn forecasts for budgeting and actuals reporting* Mentoring and managing business reviews and customer success plans for aiding overall net retention * Responsible for setting, tracking, and quantifying quarterly and annual MBOs for the.

Portland, Oregon, United States

• Evaluate business, team, and customer needs to improve processes tied to the customer life cycle
• Develop user consumption plans to accelerate customer spend and ensure solution renewals
• Create improvement initiatives for processes tied to Gainsight, Service Now and Salesforce
• Coach, manage, and mentor a high-performing team of Customer Success Managers
• Iterate on processes to accelerate onboarding, and increase automation and scalability of the team

Portland, Oregon, United States

• Build and maintain customer relationships in an IT organization post sale
• Onboarding of new customers including systems training
• Prepare and host Enterprise Business reviews
• Collaborate with the Account Executive team to develop and execute Account Plans
• Responsible for maintaining revenue by securing contract renewals and identifying areas of opportunity for growth

Hillsboro, Oregon, United States

• Understanding and utilizing security software and tools
• Provide package handling by receiving packages, documenting deliveries
• Badge creation, modification, and removal
• Physical security monitoring and reporting
• Flexential ticket reviewing and documenting

Portland, Oregon Area

• Responsible for asset management: process deliveries and replenishes consumables.
• Operates and maintains tools, test sets, and electronic equipment
• Manage existing & new co-location vendor relationships, service levels, and installation services
• Maintain data center physical layout standards, including cabinet designs, hot/cold aisles, physical cage security, and cabling infrastructure
• Oversee co-location Smart Hands services
• Perform installation, racking, and cabling services for servers and network infrastructure, both personally and through smart hands services

Hillsboro, OR

• Complete Facility Rounds
• Secure receipt and shipping of packages
• Participate in Facility Training Programs
• Work with Market Facility Operations Engineer on daily data center management
• Assist and/or complete physical and logical installations of Flexential services

Overland Park, KS

• Design and implementation of household methods of procedures (MOPS)
• Primary child care duties for three children (Ages 12, 10, and 4)
• Supervising, training and managing children and their needs
• Complaint resolution
• Household finance managementTransportation services/Logistics Coordinator

Cupertino, California, United States

Laguna Niguel, California, United States

• Delivered quarterly and annual burn rate forecasts to Bitfone management team
• Negotiated and closed new MSA and Services SOW with Cox Communications
• Developed and managed deployment project plans
• Managed a team of seven (7)

Overland Park, Kansas, United States

• Teamed with Sales organization to develop professional services pricing for licensing, custom development,installation and deployment, hardware, and sub-contracting fees for a systems integrator deal totaling $46 million
• Met or exceeded quarterly and annual bookings revenue targets associated withProfessional Services and M&S delivery