Cullen Stapleton Email & Phone Number

Hillsboro, Oregon, United States

* Lead the client journey; deploying programs to help drive business value with clients; collaborating across teams to identify and pursue client growth opportunities.• Manage high touch clients with a designated team of Client Success Managers.• Develop and foster sustainable relationships with clients.• Partner closely with sales teams to engage with prospective and existing clients.• Track lease expiration dates and support client renewals.• Support sales by respond to lease amendments, RFPs, and prospect tours.• Lead, expand, and mentor the Client Success Team; setting strategy for hiring and training.• Motivate and inspire client teams by ensuring they are fully supported and empowered.

Hillsboro, Oregon, United States

* Manage a team of pool resources responsible for over 2,700 accounts with total MRR exceeding 9.5M* Manage quarterly churn forecasts for budgeting and actuals reporting* Mentoring and managing business reviews and customer success plans for aiding overall net retention * Responsible for setting, tracking, and quantifying quarterly and annual MBOs for the team* Facilitate resolution for customer escalations tied to invoice and MSA disputes * Set and analyze KPIs for process improvement tied to Time To First Response (TTFR) and ticket touches

Portland, Oregon, United States

• Evaluate business, team, and customer needs to improve processes tied to the customer life cycle• Develop user consumption plans to accelerate customer spend and ensure solution renewals• Create improvement initiatives for processes tied to Gainsight, Service Now and Salesforce• Coach, manage, and mentor a high-performing team of Customer Success Managers• Iterate on processes to accelerate onboarding, and increase automation and scalability of the team

Portland, Oregon, United States

• Build and maintain customer relationships in an IT organization post sale• Onboarding of new customers including systems training• Prepare and host Enterprise Business reviews• Collaborate with the Account Executive team to develop and execute Account Plans• Responsible for maintaining revenue by securing contract renewals and identifying areas of opportunity for growth

Hillsboro, Oregon, United States

• Understanding and utilizing security software and tools• Provide package handling by receiving packages, documenting deliveries• Badge creation, modification, and removal • Physical security monitoring and reporting• Flexential ticket reviewing and documenting

Portland, Oregon Area

• Responsible for asset management: process deliveries and replenishes consumables. • Operates and maintains tools, test sets, and electronic equipment• Manage existing & new co-location vendor relationships, service levels, and installation services• Maintain data center physical layout standards, including cabinet designs, hot/cold aisles, physical cage security, and cabling infrastructure• Oversee co-location Smart Hands services• Perform installation, racking, and cabling services for servers and network infrastructure, both personally and through smart hands services

Hillsboro, Or

• Complete Facility Rounds• Secure receipt and shipping of packages• Participate in Facility Training Programs• Work with Market Facility Operations Engineer on daily data center management• Assist and/or complete physical and logical installations of Flexential services

Overland Park, Ks

• Design and implementation of household methods of procedures (MOPS)• Primary child care duties for three children (Ages 12, 10, and 4)• Supervising, training and managing children and their needs• Complaint resolution• Household finance managementTransportation services/Logistics Coordinator

Cupertino, California, United States

Laguna Niguel, California, United States

• Delivered quarterly and annual burn rate forecasts to Bitfone management team• Negotiated and closed new MSA and Services SOW with Cox Communications • Developed and managed deployment project plans • Managed a team of seven (7)

Overland Park, Kansas, United States

• Teamed with Sales organization to develop professional services pricing for licensing, custom development,installation and deployment, hardware, and sub-contracting fees for a systems integrator deal totaling $46 million• Met or exceeded quarterly and annual bookings revenue targets associated withProfessional Services and M&S delivery