Operations Leader
Stow, Ohio, Us
Customer service leader. Customer service duties consisting of completing phone sales orders, quoting, post order support. Leadership duties consisting of CSR price requests, custom item research and quoting, and daily CSR goal analysis. Accounts receivable duties consisting of aging and analyzing existing receivables, collections, reviewing new credit applicants and the on-boarding of new accounts.Purchasing and accounts payable duties consisting of buying, inventory control, auditing receiving documentation, invoice processing, and administering payment to vendors. Web administrator and program modification liaison. Led a full website conversion to a fully responsive design, making it easier for customers to complete purchases and gather information across devices. Led and tested program modifications to an in-house CRM & ERP system when needed.Warehouse duties consisting of receiving, picking, packing and shipping. Full knowledge and integration of our in-house system with vendor shipping manifests.Marketing duties consisting of Google Ad Words management, assisting with catalog planning, and creation of multiple catalogs using Quark and Photoshop.Proficient in Microsoft Word, Excel, Access & PowerPoint. Well rounded knowledge of HTML and CSS. Basic knowledge of JavaScript. Basic knowledge of CBAS (a form of COBOL).