William C. Email & Phone Number

Germany

Working with various Clients in the Food Production, Technical Aerospace and Renewable Energy industrial sectors was a challenging and rewarding experience.I undertook Multi-Site Management with teams spread throughout the DACH Region and neighbouring countries. Stakeholder Management, both internal and external, required communication at Corporate Level.I was responsible for all Operational FM Activities on my Accounts, as well as ensuring that my Team maintained the expected Health and Safety Competencies and Standards.I was also responsible for the submission of Annual Budgets, Finance Tracking and Expenditure Analysis.I would draft the Reports, which were submitted in formal presentations at regular intervals, using a Matrix Reporting process.Emphasis was placed on enhancing Communications Processes and identifying and realising Client Expectations.

Berlin, Germany

Stone Brewing are a San Diego based Craft Beer Brewer, and through their new Brewery and Hospitality Site in southern Berlin were attempting to establish a solid marketing footprint in the European market.The on site FM Operation was limited to myself and one full time employed electrical technician. Most services were sub-contracted, so there was a lot of cost analysis and performance monitoring activity to be undertaken. In addition, the role covered the management of all interaction with external Stakeholders regarding the physical environment. As well as the the Landlord and Contracted Architects, this included Government Agencies, predominantly Environmental Agency, Historical Buildings Agency and the Planning Permission Offices. I was successful in negotiating numerous regulatory issues with these Agencies and mitigating any impact on the Site's Core Operations.Due to the Site being open to the General Public (Hospitality Sector), additional measures had to be implemented to ensure that all Safety Precautions implemented offered enhanced protection to the visiting Customers.

Undertaking an FM Role on a Site dedicated to providing an International Customer Call Centre with a high number of Staff working on Shift Patterns brings its own raft of challenges, but to do this whilst the Client undertakes a rolling renovation of the Workspace, floor by floor, opened up a plethora of new challenges to all involved. Of primary concern were the H&S implications of combining a Building Site and Working Offices in the same environment. This necessitated timely and focussed liaison between all concerned parties to maintain Project Timelines and to limit Operational Impact to the Client. Noise pollution, enhanced Cleaning regimes and safe access and exit to the Site for the Staff, Suppliers and General Public were among the challenges encountered. In addition to the Core FM Competencies, I was also included in the planning and implementation of the 'Floor to Floor' moves of the Staff as each section of the building was completed. All this was achieved with minimal to zero impact to the Staff and their Core Operations.

Berlin (Main Office)

Interserve is a renowned UK-based FM Services Provider who are looking to expand their business into the European Commercial Market. Contracted to a Global Electronics Supplier, my resonsibilty was the management of Facility Services at numerous Client Sites across Central and Eastern Europe. My role included the following functions: • To ensure that the operational aspects of my region were delivered in accordance with the SLA by an agreed programme of qualitative checks and controlled measures and to rectify identified deviation where appropriate.• To develop excellent customer relationships. The Senior Facilities Manager is expected to build strong relationships with the Client, external Service Providers/Sub-contractors and internal Staff.• To develop maximum profitable growth of the business through understanding Client needs, maximizing the services delivered and championing excellent Customer Care.• Ensure that the contracts in the operating area are fully compliant with required service standards and specifications • Ensure all activities are carried out in accordance with all national statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, and Employment Legislation.• Ensure full understanding of any changes and development in legislation and working practices that may affect the company’s operations and/or present new opportunities.• Ensure that all aspects of sustainability are considered and promoted not only to contract specific standards but in accordance with local legislation.• Oversee the appointment of key personnel within the area of accountability, providing recommendations regarding recruitment, promotion, training and development. Manage the people development and succession planning to ensure opportunities are created and key personnel are retained• Maintain the highest standards of presentation, personal integrity and customer support

Hamburg Area, Germany

Sodexo provides Integrated Facility Management (IFM) services to a wide range of national and international Clients. As General Service Manager, my role was to manage the provision of contracted services at multiple sites of the Client, an international player in the Fast Moving Consumer Goods (FMCG) sector. My successes included:• Managing the first Client site in Germany, the Main Regional Headquarters, to 'Go Live' followed by a nearby Production Facility 3 months later.• Responsible for the delivery of a range of IFM Services, including: Cleaning, Catering, Security, Reception, Technical Maintenance and Repair, Customer Service Helpdesk, Retail, Logistics and Event Management.• Identifying savings and actively working to reduce personnel and consumable expenses whilst maintaining the various LSA and meeting Contract KPI.• Establishing a strong Customer Relationship allowing open and positive dialogue with the Client on site, as well as building relationships within the Sodexo National and International organisations to ensure the Project received the best internal support available.• Identifying and implementing solutions to multiple challenges from various sources within the Service and Contract environment.• Setting up and conducting periodic reviews of the Budget and P&L Forecast on two Financial Software Systems.• Managing a team of >60 Sodexo direct employees, as well as >50 Client and Sub- Contracted Staff over two Client sites at different geographical locations.

Afghanistan

This company delivers integrated supply chain solutions to defence, security and commercial clients in insecure environments around the globe. Based on Afghanistan, I was initially hired as a Liaison Officer to turn around a failing account with the German Armed Forces. After one year on site, I was promoted to Account Manager. My achievements included:• Improving the company’s risk management by redrafting and renegotiating its contracts with military clients in Afghanistan.• Building strong commercial relationships with both the end-user clients in Afghanistan, their national procurement organisations in Europe and headquarters in Dubai.• Identifying a strong, potentially multi-million Euro commercial opportunity to sell an electronic fuel management system to the Bundeswehr, leading to a pilot test in Afghanistan.• Solving contract payment problems for the Greek Armed Forces caused by their economic crisis, renegotiating both their contract and payment terms. • Growing the account and successfully managing relationships with a very knowledgeable and tough set of in-country end users. • Re-establishing trust with another client, solving problems in the supply chain by changing the system and adding flexible capacity. • Greatly reducing the number of complaints by working with the operations centre in Kabul to improve performance. • Managing client expectations when issues, caused by the immensely challenging operating environment, occurred, providing timely, accurate information and delivering remedial action. • Improving relationships with smaller clients including the French and Greek militaries, adapting arrangements and working styles to meet their cultural and professional preferences.

Germany

I had full FM responsibility for an account covering seven commercial retail properties, including shopping centres, based in the eastern part of Germany. Directly managing ten professionals, with responsibility for both hard and soft FM, my achievements included:• Leading a change management programme designed to focus staff on client need, successfully improving the quality of service while simultaneously cutting costs.• Rebuilding relationships with damaged client relationships by establishing communication, clear expectations and delivering on promised improvements. • Successfully managing the TUPE transfer of staff from the previous FM provider onto Eurofacility Solutions contracts.• Turning around a failing third-party cleaning contract and tackling numerous unresolved systems issues.

Germany

In this role, I specialised in equipment and the built environment, including maintenance, repair, engineering, training and construction. My role was to deliver, as part of a team of 30 specialists, training in a new communications system to British Army troops based in Germany. My achievements were:• Designing and establishing the physical training environment at numerous sites, installing IT, providing workstations and creating spaces for the programme’s vehicle fleet.• Project managing the delivery of the right equipment to the right location and training venue at the right time, co-ordinating team members and logistics to create the optimum learning environment. • Successfully delivering training to a demanding staff group of several thousand soldiers, overcoming scepticism and maintaining engagement, securing a course pass rate of more than 90%.• Updating the training programme continually during its life span, coping with changes to the communications system, and meeting the needs of staff from low ranking specialists to senior officers.

Uk, Bosnia, Poland, Germany, Canada, Cyprus, Kosovo, Persian Gulf, Falkland Isla

I started my career as a Royal Engineer, working as a tradesman alongside combat soldiers in a wide variety of maintenance, training, logistics and communications roles. Trained as a plant fitter and combat engineer, I led on plant maintenance and repair programmes. Working across the world in a variety of challenging, often hostile physical and security environments, I successfully managed the environmental, fire and health and safety risks of working with heavy and often hazardous equipment. Leading teams was very much one of my strengths, as was managing relationships with senior officers and other key stakeholders, which required good verbal and written communication skills.

Diploma

Education record