Adam Culpepper Email & Phone Number

North America

• Network with dealers through relationship building, urgency and accuracy in order placing, and follow up communication
• Serve as day to day liaison for field sales team to ensure timely delivery of purchase.
• Effectively problem solve client issues and provide speedy resolution and client satisfaction
• Manage export for international accounts

Greater Atlanta Area

• Develop, coordinate, and implement all price file and advanced pricing maintenance
• Coordinate and communicate with Production Planning, Sales & Marketing, Order Entry, Credit and Accounting changes to the customer program as needed
• Prepare, enter, and review all required system maintenance for accuracy, efficiency and effectiveness
• Analyze and implement changes that will improve system efficiency while maintaining customer accuracy and finance policies
• Coordinate the administration of special customer programs, promotions and needs as required

-Prepare weekly price change report to ensure gross profit margins on parts and accessories do not fall below threshold-Responsible for completing monthly price file for distribution to international affiliates-Provide financial oversight and recommendations to CSG (Customer Support Group) management team (Service, Parts and Accessories, Supply.

-Communicate directly with customers and dealers regarding Yamaha products/service/repair-Assist dealers with current/new orders pertaining to availability/logistics/cost-Evaluated customers' problems and needs with Yamaha's products. Provided good will authorization when deemed necessary; authorized to extend favorable credits to customers abased on.

-High volume task processing-Extreme attention to detail and sense of urgency required due to scope of work assigned-Prepares foreclosure notices, order and review titles-Extensive communication between clients and borrowers via email, phone and client systems-Prepare bids sent from client for properties going to sale-Track, document and publish as.

-Successfully managing and collecting on accounts 1-30 days past due-Making outbound calls and accepting inbound calls on delinquent accounts-Negotiating and following up on payment arrangements-Demonstrates strong knowledge and compliance of CarMax Auto Finance Collection Policies and Procedures-Explained finance terms to customers (per diem, amortization.