Adam Culpepper Email & Phone Number

North America

• Network with dealers through relationship building, urgency and accuracy in order placing, and follow up communication• Serve as day to day liaison for field sales team to ensure timely delivery of purchase.• Effectively problem solve client issues and provide speedy resolution and client satisfaction• Manage export for international accounts

Greater Atlanta Area

• Develop, coordinate, and implement all price file and advanced pricing maintenance • Coordinate and communicate with Production Planning, Sales & Marketing, Order Entry, Credit and Accounting changes to the customer program as needed • Prepare, enter, and review all required system maintenance for accuracy, efficiency and effectiveness • Analyze and implement changes that will improve system efficiency while maintaining customer accuracy and finance policies• Coordinate the administration of special customer programs, promotions and needs as required

-Prepare weekly price change report to ensure gross profit margins on parts and accessories do not fall below threshold-Responsible for completing monthly price file for distribution to international affiliates-Provide financial oversight and recommendations to CSG (Customer Support Group) management team (Service, Parts and Accessories, Supply Chain)-Managed E-Commerce report to ensure all parts and accessories placed on website meet margin requirements through extensive search and retrieve of factual and documented data via various resources to ensure pricing/margins are set to expectations of goal-Ensure CSG is JSOX compliance as per internal processes-Assisted and in some cases developed analytical/ periodic reports. Distribution channels include executives and managers. Providing appropriate staff associates with a written explanation of the highlights of each report and trending patterns (content describes in detail the explanation of the driving forces behind significant variances)-Ability to turn around urgent request to provide standard and ad hoc pricing analysis and reporting for management and the sales team (utilizing Excel/ Access) upon request outside of scheduled production-Presented with many opportunities to manage various projects based on business needs. Create business plans with defined project focus, delivery dates, activities required by multiple business groups, scheduling for all deliverables, determine measures of success for the project, communication of progress for results to management, and evaluation of project results-Responsible for approving/denying gross profit margins for over 600,000 parts and accessories

-Communicate directly with customers and dealers regarding Yamaha products/service/repair-Assist dealers with current/new orders pertaining to availability/logistics/cost-Evaluated customers' problems and needs with Yamaha's products. Provided good will authorization when deemed necessary; authorized to extend favorable credits to customers abased on analyses of customer issue-Support domestic and international customers with inquiries regarding future/current/previous year models-Deliver training support to new employees on Yamaha policies and procedures, assisted new employees with development prior to them going live on phone-Authorized to negotiate "Buy Back' price with dealers based on research of MSRP vs Market Value

-High volume task processing-Extreme attention to detail and sense of urgency required due to scope of work assigned-Prepares foreclosure notices, order and review titles-Extensive communication between clients and borrowers via email, phone and client systems-Prepare bids sent from client for properties going to sale-Track, document and publish as required sales goals/ actuals-Process, bill clients upon completion of property foreclosure processing-Calculate interest when FTL (Federal Tax Lien) required for submission

-Successfully managing and collecting on accounts 1-30 days past due-Making outbound calls and accepting inbound calls on delinquent accounts-Negotiating and following up on payment arrangements-Demonstrates strong knowledge and compliance of CarMax Auto Finance Collection Policies and Procedures-Explained finance terms to customers (per diem, amortization schedule, APR, balloon payment at the end of term if payments not made on time)-Provided optional payment arrangements for customers not able to make monthly payment (extension of payment)