Michael C. Email & Phone Number

• Coordinate implementation of the District's HR and Finance applications• Support schools and departments with use of district's internal applications• Collaborate with internal stakeholders on application software• Support the integration of business and student information databases

• Install, update, and monitor over one hundred interconnecting Cisco networking devices spanning multiple geographical locations.• Install, maintain, and upgrade the wireless network with over two thousand connected access points with no downtime for the business.• Migrate, configure, and maintain Cisco Call Manager to the latest platform version and administer changes across over two thousand IP phones. Projects• Deployed Cisco Jabber to enhance productivity of our district-wide mobile workforce.• Implemented a self-service portal to automate voicemail PIN resets.• Deployed advanced network access controls with Cisco Identity Service Engine (ISE).• Programmed a web application to track critical infrastructure status from syslog.• Developed a custom web application and database for an internal knowledge base.

• Manage Active Directory Users, Computers and Groups including Group policy.• Install audio/video equipment for tele-presence and conferencing.• Provide help-desk ticket solutions along with remote support over the network.• Use Windows Deployment Server environment to deploy image installations on end-user systems.

• Diagnosed mechanical, hardware, software, and system failures for Windows, iOS, and Android equipment. • Maintained and repaired all electronic devices including, but not limited to, the cellular network, mobile broadband and routers. • Preformed management tasks such as the store self-audit, tracking of expense and revenue, inventory control as well as merchandising schematics. • Provided direct customer service and repair solutions to minimize downtime.

• Promoted to on-site agent, where I interacted personally with clients in their home, office or business in which I offered prompt service and support. • Repaired Windows/Macintosh computers, operating systems and removed virus/spyware threats along with installing networked peripherals and home theater setup. • Resolved complex hardware/software issues effectively and timely as well as responsible for off-hours support and implementing preventive measures. • Supervised and trained 13 local agents in advanced computer repair and triage.