Steven C. Email & Phone Number

Manchester, United Kingdom

I am responsible for overseeing the creation and implementation of the digital marketing strategy with a strong commercial focus on the company's digital channel performance to ensure each one delivers positive ROI. Develop social media activity and strategy for the company. Project manage digital projects & agency relationships.I Lead the development of social media content ideas & strategy. Build and manage social media presence in line with corporate guidelines to build brand awareness and increase traffic.Collaborate, develop, and implement content across online channels to deliver on-going tactical and strategic concepts in line with consistent brand values.

Manchester, United Kingdom

Manchester, United Kingdom

On a day-to-day basis, I streamline operations, drive my team’s performance, and make our customers a top priority, thus maximising profitability and creating satisfactory shopping experiences. Knowing that a strong, energised team is one of the keys to success, I provide my staff with the tools and motivation to excel, whilst clearly communicating my expectations. Working under the notion that strong management is another key to success, I take a hands-on approach to training new management, instilling confidence and accountability along the way. When it comes to managing operations, I prioritise my time, whilst organising rotas and arranging cover for holidays in alignment with wage budgets. Simultaneously, I perform stock and inventory control and ensure myself and staff are working within company policies and procedures. These have a positive, trickle-down effect on our customers because the merchandise they want is in stock and there are plenty of staff available to provide assistance and check them out. From the minute they walk into the store to the time they push their carts to the exit, I assure all receive superior customer service, enticing them to make repeat visits. Selection of Achievements: Support company expansion by managing the transition of 300 co-ops to McColls locations with each store requiring a 2 day turnaround, including supervising staff, whilst overseeing staff training, equipment installation, marketing, and branding. Increase long-term growth by 25% across the board by planning and executing the turnaround of underachieving stores. Boost profits by routinely meeting and exceeding established targets and KPIs. McColls is one of the UK’s premiere neighbourhood convenience stores with over 1600 locations and newsagents with 22k+ team members serving an average of 5m customers weekly.

Manchester, Greater Manchester, United Kingdom

With the UK Arndale flagship store under my direction, I made changes to the way the premises operated, leading to an increase in overall productivity and customer satisfaction. This entailed shaping and leading a cohesive, high-performing team, assessing their strengths and weaknesses, and providing them with the tools to continuously improve themselves. I also ensured my staff fully understood our policies and procedures, including why they were in place, assuring all were complied with. At the same time, I introduced and promoted high standards of customer service, ensuring our customers received timely assistance, answers to their questions, and solutions to any issues they were having. Insuring we had a wide selection of readily available merchandise, I conducted stock and inventory control, purchasing items as needed. I also scheduled shifts with the appropriate number of personnel, arranged for holiday cover, and stayed within set wage budgets. Selection of Achievements: Increased profitability by 6% after turning around two underperforming stores, including eliminating overspending in the areas of wages, utility bills, staff turnover, and others. Trained new management, whilst providing them with motivation and supervision. Exceeded sales targets, leading to an overall boost in profits. Grew sales by 10% year-over-year. Aldi is a discount retail chain that sells grocery items, including produce, dairy, meat, and more.

Manchester

Within the course of a year, I transformed five locations into high-performing restaurants by training new hires and continuously developing my existing teams. I was able to achieve this by creating a team-oriented atmosphere, leading by example, and motivating all individuals to achieve aggressive, yet attainable monthly sales targets. Never allowing by team to become complacent, I monitored and identified training and coaching needs, whilst executing strategic plans to fulfil them. On a weekly basis, I performed stock and inventory control and managed all deliveries. Selection of Achievements: Transformed five underperforming locations once receiving one to two star ratings in terms of food hygiene, to obtaining five star ratings, whilst maintaining the fastest average drive-through times. Exceeded all sales targets in alignment with high store standards. KFC is an international fast food chain specialising in preparing and serving chicken to its hungry customers since 1930.

Manchester, United Kingdom

In a short period of time, I steadfastly improved our brand reputation and actualised a 100% customer retention rate as a driving force within the Save A Member team. Working with my team and as an individual, I addressed and recommended viable solutions to escalated customer complaints, whilst responding to queries in a timely, professional manner, ultimately turning unsatisfactory situations into positive ones. This, coupled with promoting and selling new and existing products allowed me to exceed my individual sales targets, while motivating my team to achieve theirs. Serving in a leadership capacity, I tracked and input sales figures and data on a regular basis, ensuring the database was always up to date. The AA –is a British motoring association founded in 1905, which currently provides car insurance, driving lessons, breakdown cover, loans, motoring advice, road maps and other servicesAdditional Experience Area Manager 2006 to 2009 Bennigan's Irish Pub Dallas, TX - USA General Manager 2004 to 2006 Studio Movie Grill Dallas, TX - USA Special Events Manager 2001 to 2004 Studio Movie Grill Dallas, TX - USA