Field Investigator
Current•On-site investigation of underground and aerial cable plant damages•Learning, understanding, and being able to utilize State Dig Laws and Statutes, excavator requirements, NESC standards•Develop a professional working relationship with the client, their contractors, technicians, management team, and other personnel•Develop a solid working relationship with the client’s locate company and exchange investigation information•Conduct interviews on damage sites with contractors, technicians, witnesses, police, homeowners, etc.•Professionally photograph and process the damage scene to accurately portray and determine liability•Work with the client and contractors to obtain and write up job repair costs from the damage•Compile all investigation material and submit it to the local handling office via email.•Assist Claims Recovery team post-investigation•Develop and maintain monthly market reporting and lead meetings with clients to review•24/7 availability, as necessary, to field damage calls and respond across the market•Maintain a working knowledge of the entire PRG claims process