Charlotte Cunningham Email & Phone Number

Carrying out a variety of administration tasks including maintaining and updating systems. Dealing with clients queries and working with the team to fulfil their administration needs. Create documents and systems as required, verify data and run reports on data. Perform financial tasks including creating and processes invoices. Maintaining confidentiality and complying with GDPR processes.

Assisting the company in all areas and performing a range of general administrative tasks as required. Carrying out human resources tasks including policy reviewing and writing. Payroll tasks including inputting timesheets and carrying out payroll duties. Providing support to the recruitment team. Compliance and onboarding tasks for new workers. Updating and collating sales figures and KPI charts.

Performing a wide range of administrative tasks in an operations and human resources capacity. Maintain and housekeep the company’s systems. Mentor and work with all team members to ensure efficient working procedures. Supplying administrative services and support to the company and all team members. Providing support in resolving queries and any functional problems that arose.

Providing a wide range of administration services to the department including booking meetings, formatting word documents, processing information and emails. General office tasks when in the office. Maintaining the in-house system and records. Financial tasks including raising purchase order numbers and processing the invoices for the department. Note taking for a variety of meetings.

Brighton, United Kingdom

Perform all necessary tasks to ensure the office runs effectively and efficiently. Manage the company’s finances and human resources activities. Carry out general administration of the company and offices. Assist other members of the team as necessary, in the areas of business development, project management, marketing and quality assurance activities.

Managing the entire PILUT process which involves liaising with the client to ensure all materials are received initially and at all stages throughout the project to ensure the timelines and final deliverable are met, developing internal timelines for testing based on client deadlines, reviewing patient information leaflet texts and preparing and writing protocols for the testing and preparing the results report for clients. Managing the readability test coordinators and other team members as required with regards to recruitment, carrying out testing and recording of results and holding weekly project meetings with team to ensure they are aware of all aspects on PILUT projects being worked on at present. Arranging QC of project outputs as necessary.Providing project management activities, to enable the team to complete projects within timelines and budget. Devising efficient and effective administrative practices, undertaking support activities as necessary, including liaising with clients where required. Providing full project management support to all team members and maintaining both electronic and hard copy systems for all aspects of project work. Carrying out general administrative and financial duties including invoicing. Collecting and processing client feedback and proof-reading of project outputs when required.

Providing strong administrative support to the project delivery teams and efficient co-ordination of the various project support activities. Track and maintain multiple complex projects internally for the team whilst also executing daily general administrative duties. Carry out readability testing and also proof-reading of project outputs when required.

Primarily in control of renewal business for the company which included running reminders, receiving and processing orders and maintaining records to show response and business received. Processing orders, generated by sales team and renewal business covering whole procedure, to include ordering of goods and invoicing. Dealing with pricing enquires from clients and queries from other staff. Use client designed website to facilitate work tasks as necessary. Provide cover for reception when required and answer telephone calls as necessary. Database administration to ensure records up to date in a clear and precise manner. Can manage and run department when required. General office duties to include emails, answering phone, faxes and typing letters. Carry our credit control role as required. I have created methods of constructed procedures for recording information and maintain and keep them organised.

Processing call outs, entering information onto corporate computer system and distributing to relevant staff and then filing paperwork correctly. Taking calls and dealing with queries from both clients and staff. Carrying out a variety of tasks for all the different departments of the company. Maintain up to date department records in a clear and precise manner. Provide cover for corporate office reception when required. Manage and run department when senior manager absent and plan work schedules for staff in his absence. Fulfilment of PA role for the department manager which included typing letters, faxes, emails, answering phone and planning appointments. Development of formal procedures for recording client and incident information and maintain and keep them organised. Produce reports utilised in meetings between the company and clients. As occasionally requested conduct external presentations to client base explaining role of the department and designed/constructed flowchart showing methods of working which has been used by whole company. When required carry out back up of computer systems and maintain and deal with problems associated with it.

Level 5 Diploma, Psychotherapeutic Counselling Practice (Prof. Dip Psy C.)

Level 4 Diploma In Counselling Skills And Theory (Dip Cst.), Counselling

Level 3 Diploma Hypnotherapy & Introduction To Counselling Skills (Dip Hyp Cs.), Hypnotherapy/Hypnotherapist And Counselling

Bsc (Hons), Environmental Protection

Education record