Gary Cunningham Email & Phone Number

San Francisco, California, Us

Take ownership of high visibility projects, work with Business Analysts and stakeholders to develop working prototypes for testing and developing them into production applications. Assist support with tickets/issues as needed. Help develop apps for the internal team that streamline our processes and provide visibility for stakeholders. Mentor team members on Airtable best practices.

San Francisco, California, Us

• Responsible for the Microsoft infrastructure focusing on management of all Windows endpoints.• Assess and remediate IT Engineering systems and processes to production level standards including identifying and documentation and diagraming of workflows.• Rapidly learn Airtable product, providing emergency Airtable support duties and building production level Airtable connected apps in active use.• Mentor colleagues about Microsoft, Tanium and Airtable.• Performed proof of concept and implementation project to evaluate, implement and go live with Tanium for Mac and Windows management with package management, configuration enforcement, endpoint monitoring and reporting, Compliance and Vulnerability scanning and reporting, and OS patching (Windows only).• Worked in various cross-functional teams to achieve 100% success rate across all projects and initiatives.

Raleigh, North Carolina, Us

Lake Oswego, Or, Us

• Own management of all enterprise endpoints to bring on-prem/legacy systems to maturity and begin the process of moving workloads to the cloud.• Identify processes for automation or other types of improvement, mentor colleagues on cloud technologies.• Learn and help implement Tanium for monitoring/reporting, patching/updating, and package management.• Work in multiple Agile teams to achieve success using Azure DevOps for initiatives.

Lake Oswego, Or, Us

• Identify areas for process improvement, develop plans and SOPs to meet specified goals, lead both internal and external cross-functional teams to implement solutions per the project Statement of Work.• Identify areas for automation and develop/test/implement automation utilizing Microsoft’s Power Platform, PowerShell, and/or Azure Automation.• Learn and become SME in new products/technologies identified to have a potential impact on areas of responsibility, determine if further testing or implementation is needed and perform additional testing as needed.• Mentor employees in all aspects of IT and business processes including troubleshooting, professional/career development, communications, and client relations.• Participate in management meetings to develop company annual initiatives, quarterly SMART Goals, policies and procedures, and other management activities.

Lake Oswego, Or, Us

• Identify areas for process improvement, develop plans and SOPs to meet specified goals, lead both internal and external cross-functional teams to implement solutions per the project Statement of Work.• Identify areas for automation and develop/test/implement automation utilizing Microsoft’s Power Platform, PowerShell, and/or Azure Automation.• Learn and become SME in new products/technologies identified to have a potential impact on areas of responsibility, determine if further testing or implementation is needed and perform additional testing as needed.• Mentor employees in all aspects of IT and business processes including troubleshooting, professional/career development, communications, and client relations.• Participate in management meetings to develop company annual initiatives, quarterly SMART Goals, policies and procedures, and other management activities.

Vancouver, Washington, Us

• Provide quality IT support consistently in all IT areas and support Tiers through ticketing systems as well as direct and indirect interaction with clients.• Successfully work all phases of projects, both individually and as part of a team as well as leading projects to successful completion.

Phoenix, Az, Us

• Provided quality, high-level IT management and support in a mixed MAC/PC corporate environment with an emphasis on end-user issues and enterprise server/network reliability, remote connectivity, implementing Isilon for data storage utilized for live video production, and disaster recovery.• Handle all aspects of IT for 75+ employee firm including budgets, documentation, procurement, project management, and break/fix.

Us

Technical support for call center, shipping warehouse, and corporate datacenter. Responsible for maintaining and repairing all corporate IT assets in Phoenix Operations Center, creating and implementing a backup solution for 62 servers utilizing a 24-tape auto-loader, managing backup tape rotation including off-site storage with Iron Mountain, manage spare inventory, manage time clock system, troubleshoot various issues with automated report scripts, troubleshoot scripts for store POS imaging process, perform steps to obtain PCI compliance.

• Provided quality IT support in data center/corporate/small business environments with an emphasis on end-user issues, server/data security and reliability.• Worked with clients, vendors, and other personnel to resolve a wide range of small to enterprise technical issues.

Provide technical support to 99+ employee consulting team and 12+ office staff. Grew into a full time consulting position.