• Drive resources to deliver outcomes and work products• Demonstrate leadership, self-accountable to the outputs of the team• Take responsibility for leading teams, delivering work and designing the work effort• Proactively identify project issues and recommend viable solutions • Act as business advisor• Manage projects/workstreams • Support sales

Client is a multinational technology company that specializes in consumer electronics, software and online services.• Acted as the Software/Technical SME, assisting the client with evaluation of vendors for upgrade of WFM software• Planned and participated in information gathering sessions to understand current WFM software usage and pain points, and guided client on development of use cases for RFP and vendor demonstrations•Researched vendor capabilities and narrowed down vendor options based on feedback received in sessions for RFP development•Assisted in RFP development where needed and developed draft recommendations for client

Client is a leading provider of financial and educations software and tech solutions for government agencies.• Workforce Management Lead for greenfield installation of UKG Workforce Dimensions and UKG Pro. UKG DIMENSIONS: O Led team of up to 7 through all lifecycles of implementationO Organized and assisted with discovery meetings, conferring and collaborating closely with client SMEs and UKG Pro team counterpartsO Directed the analysis of current state and identify future-state needs as they pertain to the organization, and to ensure compatibility with UKG ProO Assisted with the coordination of simultaneous implementation of UKG ProO Oversaw design, user story creation, configuration workbooks, project phase Playbook creation, and configurationO Directed the development of first of its kind integration between Salesforce and Dimensions for Activity Data and Timekeeping with Activities entriesUKG PRO: o Coordinated with and assist in the management of outside vendor team of 8 through all lifecycles of implementation while obtaining knowledge transfer and product training toward certification in UKG Pro Implementationso Oversaw user story, configuration workbooks, and project phase Playbook creation; as well as build, test, and deploy phaseso Developed logic and configured HCM Profile Automation within Pro for assignment within Dimensions

Project Lead- UKG Workforce Central Data UpdateClient is a leading provider of comprehensive waste management, offering services such as garbage collection and disposal, recycling and dumpster rental.• Led team of 6 on UKG Workforce Central Labor Level and Org Map redesign, and redesign of 5 current and 2 net new interfaces to prepare for Oracle HCM and Finance implementation to replace PeopleSoft. LABOR LEVELS AND ORG MAP: o Organized and ran discovery meetings, conferring and collaborating closely with client SMEso Directed the analysis of current state Labor Levels and Org Maps, considering new design of future-state Chart of Accounts data to incorporate and meet all organizational reporting and budget needs while leveraging configuration to automate validation of data combinations and putting building blocks in place for future-state Advanced Scheduling implementationo Oversaw design, user story creation, and configurationo Coordinated with client to develop Change Management plan to guarantee a seamless and successful roll-outINTEGRATIONS: o Organized and assist with discovery meetings, conferring and collaborating closely with client SMEs and Deloitte Oracle team counterpartso Directed the analysis of current state and identify where changes were needed to align with future-state Oracle, as well as areas of opportunity for improvement and streamliningo Oversaw creation of user stories and guided configurationo Acted as Scrum Master to coordinate and conduct Unit Testingo Coordinated effort to map out current-to-future state processes, such as Payroll On- and Off-Cycle runs

• Lead and manage teams and workstreams on Kronos projects through discovery, design, build, test, and deployment activities • Use hands-on knowledge of Kronos to enable or clients' WFM function • Help to create technology solutions to meet clients' business needs

Client is a leading provider of comprehensive waste management, offering services such as garbage collection and disposal, recycling and dumpster rental.• Led team of 7 on UKG Workforce Central Mobile and Accruals Implementation consisting 3 rolled out phases of Mobile, and cleanup of existing accruals and build of new and additional accruals ACCRUALS: o Conducted discovery meetings, conferring and collaborating closely with client SMEso Directed the analysis of over 400 accrual policies, identifying opportunities for restructuring and enhanced efficiency, as well as prospects for leveraging configuration to automate manual processeso Oversaw design and creation of test scriptso Led and built configuration and partnered with client to organize and conduct Unit and UATo Coordinated and led necessary client workstreams including Security, Training, and Change Management to guarantee a seamless and successful roll-outMOBILE: o Organized and ran discovery meetings, conferring and collaborating closely with client SMEso Worked with team members to identify elements of configuration needed for each distinct phaseo Oversaw design and creation of test scripts, directed configuration, and partnered with client to coordinate and conduct Unit and UATo Guided necessary client workstreams including Security, Digital, Mobile Control, Training, and Change Management to guarantee a seamless and successful roll-outo Developed a data dashboard, tracking various datasets to gauge the impact of UKG Workforce Central Mobile on productivity, error mitigation, etc.

• Assist clients in addressing their most complex business challenges by maximizing performance of the Human Resource (HR) function through leading-edge systems and processes• Define, build and implement enhancements to HR processes and structure that will improve the HR function’s alignment to business objectives and ability to help drive business results• Drive HR technology implementations through planning, process design, configuration, user acceptance testing, etc.

Client is a national, not-for-profit health system offering a comprehensive range of services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington.• Led the UKG Accruals Consolidation workstream for two merging entities – one with a current UKG implementation for accruals and one with accruals in Lawson.Workstream consisted of 4 distinct phases:DISCOVERY:o Analyzed current UKG accruals build, identifying potential for streamlining, optimizing, and standardizationo Conducted discovery meetings for new build, conferring and collaborating closely with client SMEso Analyzed more than 450 current policies, identifying opportunities for restructuring and enhanced efficiency, as well as prospects for leveraging configuration to automate 80% or more of current state manual processesSTANDARDIZATION:o Combined building blocks and policies for both entities, homogenizing naming conventions, uniting configuration elements where possible, and creating a single-vision, unified configuration plan and build solutionORGANIZATIONAL DESIGN:o Created a configuration plan which includes all necessary elements for accruals across both entities, maximizes system functionality, increases efficiencies, and minimizes manual processesBUILD:o Led build phase, implementing configuration using a combination of transferring current-state configuration (where appropriate) using SDM, and manual build of new elementso Facilitated training workshops with internal and client staff, teaching accruals configuration as part of knowledge-transfero Conducted client review of each step in the configuration process, ensuring all issues are addressed and unit testing yields successful resultso Assisted client in writing test cases and coordinate testing

Client is the leading global supplier of full spectrum security services, officers and technology. Client prides themselves into delivering traditional security via modern and convenient technology, with services including on-site guarding, mobile guarding, remote guarding, electronic security, fire and safety, and many others. Engagement focused on supporting core team on Infor Workforce Management implementation activities needed in USA, Canada and Puerto Rico.Served as a member of 8-person Scrum team, responsible for building ~1000 user stories in a 6-week Sprint cycle during Phase 1 implementation of Infor Workforce Management technology• Learned necessary elements of configuration for Infor Software in less than one week’s time• Built configuration pieces for approximately 150 user stories with varying levels of complexity• Worked closely with client counterparts, participating in meetings and discussions to clarify Workforce Management requirements and streamline build• Collaborated with Deloitte Scrum team daily to process User Stories, troubleshoot issues, and facilitate resolutions using Momentum Methodology

Client is a national, not-for-profit health system offering a comprehensive range of services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. • Analyzed current Kronos 8.1 build for two merging entities, identifying potential for streamlining, optimizing, and combining configuration elements with the end goal of combining both builds into one comprehensive, combined solution• Used XML files and Configuration Downloads from Paragon, converted data into excel format, and used various analysis tools and philosophies• Arrived at conclusions and made recommendations to client for future state, including recommendations for best practice, as well as standardization for naming conventions, policies, and profiles that work for all users

Client is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Client is committed to helping their customers win everywhere, every day and creating greater value for all of their stakeholders through a strategic focus on buildings.Served as project manager and SME for the payroll workstream on a Mergers and Acquisition (M&A) project with 35 countries in scope. Client is a diversified technology and multi-industrial leader, serving a wide range of customers in more than 150 countries. • Gathered data and information to facilitate payroll workstream day 1 readiness • Prepared presentations to facilitate conversations with other workstreams as well as with the buyer• Handled meeting preparation and facilitation• Successfully completed critical deliverable of a complete set of payroll process maps from the 16 countries in Transition Service Agreement (TSA) scope, involving:o gathering current process information and timelines from local teams and storing it in an excel workbook; o taking the information and creating a process flow using Visio; o coordinating and conducting meetings with local and global Payroll, HR, Finance, and Treasury teams to align on post-close tasks, timelines, and the responsible party for each; o creating new process flows based on feedback received; and o creating a comprehensive contact list for all parties in each country for ease of communication

Client is a s a nonprofit integrated healthcare network with more than 81,000 employees.• Managed a team of 2, assisting the client with evaluation of WFM and Scheduling vendors for upgrade of WFM software• Planned and participated in information gathering sessions to understand current WFM software usage and pain points, and guide client on development of business case for leadership• Researched vendor capabilities and narrowed down vendor options based on feedback• Performed analysis on data and current processes to make recommendations for streamlining processes, eliminating manual/paper processes, and bringing added value to the implementation project• Advised on WFM Governance model to incorporate into project plan for lasting sustainability• Created a Roadmap for implementation project outlining 3 options, with values, risks, and assumptions of each; Roles and Responsibilities for the proposed project team; and Timeline and list of Key Activities by phase and level of effort

Client is an American fast food restaurant chain which operates 2,928 restaurants across 48 states, as well as in the District of Columbia and Puerto Rico.• Act as Business Advisor serving as Software/Technical SME for a phased pilot implementation of UKG Dimensions, Legion, and LifeLENZ• Gathered information and conducted review sessions to understand current WFM software usage and pain points• Created Requirements for technical scope and user stories for system testing• Led system UAT for Legion and assisted with leading UAT for UKG Dimensions• Coordinated information across vendors to create solutions that meet requirements of the organization• Acted as liaison to Legion team, assisting their PMO and technical team with testing, troubleshooting, issue reporting and resolution, and project management

• Acted as project lead in the review, testing, and implementation of Peopletools upgrade and release• Maintained HCM system tables such as Departments, Job Codes, Locations, etc.• Troubleshot process and data issues, working with vendor and other internal teams to determine root cause and resolutions• Provided maintenance and support for Peoplesoft system including: - configuration and customization;- researching and resolving system problems; - performing scheduled activities; and - recommending solutions and alternative methods to meet requirements• Collaborated with functional and technical staff to coordinate integrations with vendor as well as internal applications• Conducted triage exercises to prioritize and resolve team tickets; then ensured all tickets were responded to and resolved promptly and professionally• Wrote, maintained, and supported a variety of reports and queries using Peoplesoft and Excel• Created, modified, and maintained data and ad hoc queries; compiled reports for regular distribution; and recognized developing trends in the data and researched to identify supporting reasons• Assisted in development of standard reports for ongoing customer needs• Monitored and maintained data integrity by conducting various data audits, running ad hoc reports, and partnering with appropriate parties to resolve discrepancies • Developed and maintained user procedures, guidelines, and documentation• Trained end users on new processes/functionality; providing knowledge transfer as needed to users• Delivered technical support to internal teams by producing various scheduled and ad-hoc workforce reports, involving scrubbing data and completing first-level analysis• Provided support and guidance to the Sales Comp team for troubleshooting configuration and reporting issues

• Responsible for leading a team of 7; delegating and delivering assignments, and guiding the work effort• Provided support for Kronos system including researching and resolving problems, unexpected results, or process flaws• Ensured maximized use of the Kronos solution by regularly evaluating configuration as it related to policies and regulations, identifying technology gaps and needs for modification, recommending remedies, and applying software configuration changes/updates• Maintained expertise in system capabilities for employee timekeeping data, workforce management, trend analysis, and leave of absence tracking• Implemented configuration based on established standards, oversaw testing for new functionalities, and provided support of the system test phases• Analyzed data and produced reports to identify process improvements and recommend solutions • Possessed a comprehensive knowledge and understanding of state and federal employment laws, and City rules and regulations as they related to employee timekeeping • Worked with IT team to help resolve data integration issues • Analyzed and made recommendations regarding process/customer service improvements; innovative solutions; and current and future policies, practices, trends, and information affecting multiple business functions and how they related to the Kronos system• Maintained awareness of current trends in time and attendance with a focus on applying Kronos technology to maximize workforce resources• Developed user procedures; guidelines and documentation; and training courses and materials including facilitator guide and presentation, exercises and scenarios, participant guides, quick reference guides, and job aids• Delivered formal and informal training in various settings such as classroom, one-on-one, and over the phone • Collaborated with users and the Time and Labor team to develop and maintain training classes and materials to meet user requirements

• Co-managed a greenfield installation of Kronos Workforce Timekeeper version 8 including Absence Management, Activities, Mobile, and integration with Telestaff• Successfully met project deadline with less than 24-hour cutover time-frame and minimal impact to workforce• Coordinated and facilitated the full life cycle of Kronos rebuild project including business analysis; functional specification; and system configuration, design, testing, and training from a functional perspective• Proactively identified project issues and recommended viable solutions• Collaborated with project team to create and implement quality assurance strategy, approach, and plan• Directed the creation and execution of test plans, cases, and scripts• Established and managed acceptance criteria to identify defects and work with the vendor consultant and project team to resolve deficiencies and issues • Facilitated the development of training plan and materials for over 4000 employees including manuals, job aids, training videos, webinars, and just in time classes

• Planned, organized, and ran various team-building and fund-raising events for the Human Resources Department, including picnics, pot-lucks, bingo, etc. • Assisted in planning/running two milestone anniversary events for over 300 employees annually • Managed the recruitment, hire, and administration of over 200 temporary workers throughout all City departments; including disciplinary, safety, and employment termination matters • Responded to internal and external records requests by preparing and auditing files, and making redactions of personal and confidential information using Adobe Pro as well as other internal systems• Maintained the City Pay Plan documents, ensuring record accuracy and integrity by performing monthly audit/update• Updated and maintained Employee Discount program and pages Citywide, including publishing updates using various systems such as Expression Web, Microsoft Word, and Adobe Pro• Assisted customers and employees with troubleshooting web issues• Processed up to 15 monthly departmental invoices, ensuring budget compliance and liaising with other departments to guarantee prompt payment

• Planned, implemented, and promoted alumni programs that supported Seton’s strategic goals in collaboration with Advancement, Administration, Counseling, and Admissions • Established and built relationships with a wide range of alumni on a local, regional, national, and international level• Engaged, recruited, collaborated with, and supported alumni to develop communications, programs, events, and volunteer opportunities which promoted alumni leadership and advocacy• Developed and managed effective communication channels using new technologies and social media to reach and foster relationships with more alumni• Created and implemented extensive annual, quarterly, and monthly plans including communications, program improvements, and budgets• Created and managed Sentinel Alumni Mentor Program, a ‘first of its kind’ program wherein alumni volunteers mentor current students who are interested in their chosen career field• Developed content, interactive classes, and companion materials for Alumni Mentor Program, facilitating learning in areas such as resume writing, leadership, and interviewing • Implemented, planned, and coordinated new and existing alumni and related student events with a focus on strengthening/building alumni engagement and participation, including budget creation and maintenance, and vendor and volunteer coordination• Served as staff liaison to the volunteer Alumni Advisory Council, communicating effectively and consistently with the Board

• Acted as a liaison and administrative support to high level executives including Board of Directors • Assisted in coordinating and planning meetings, scheduling travel for up to 6 executive team members• Collaborated with Senior VP of Human Resources and support staff on various projects to maintain competitive hiring and benefits packages, as well as market RSC as a desirable employer• Planned and headed as many as 15 employee events such as luncheons, barbecues, holiday party, etc. with attendance of up to 125 people • Coordinated, scheduled and ran an average of 20 meetings monthly for corporate staff using Lotus Notes and Microsoft Outlook, including the development and editing of various presentations, agendas, and minutes using PowerPoint • Managed company Trip Reduction Program for over 150 employees via dedicated Valley Metro Share the Ride site in order to promote sustainability and environmental conscience within the organization• Compiled, analyzed and maintained data in several complex Excel reports, and created various PowerPoint presentations and marketing materials to help maintain RSC as desirable in the job market

• Executed set up and maintenance of approximately 50 ongoing files using Excel and Access as well as up to 20 new files per month; compiled data into concise reports for attorney• Assembled and analyzed research on internal and external document databases and systems to make file information more easily shared and exchanged between office personnel in 3 different locations (2 separate states)• Analyzed all relevant documents to determine their importance for attorney review and case preparation • Organized briefs, exhibits and appendices, exhibits, files and all other supporting documents for attorney use in court• Observed and recorded notes for attorney-client meetings, compiled into official file entries both electronically and on paper• Maintained schedules for attorney, coordinating all meeting and hearing dates via Google Calendar

• Facilitated 6 separate moves from one office location to another • Assisted with hiring and interviewing of office staff• Managed the opening of a new litigation office including securing office space, furniture, and vendor services• Developed a system of filing and follow up that improved office performance and productivity by over 50% with increased quality and accuracy• Managed and maintained over 15 outside vendor accounts, including budgeting of approximately $5000-$10,000 monthly, reporting, and processing anywhere from 75-100 invoices while following up to ensure payment of balances• Managed various projects involving affixing Manufactured Homes to Real Property • Acted as liaison between legal department and high-level executives, as well as outside attorneys• Handled expense reports, processed and submitted to corporate for monthly reimbursement • Maintained client payment accounts for more than 250 files. Issued and pursued past due and collection notices as necessary, including filing of judgment documentation for unpaid accounts• Created and maintained internal case databases for up to 300 files at any given time using Excel and Access, collaborated with office staff on various other projects and planning• Assisted in Nationwide restructuring of the Claims Department by preparing 250 files for transfer to another location, organizing and completing said transfer, and facilitating the intake of over 250 files that had been transferred to the department

• Directed day-to-day office operations while providing fundamental support to company sales team of over 20 people• Collaborated in development of new marketing and referral programs available to over 2,000 employees and more than 100 vendors• Managed 2 direct reports assuring accuracy, meeting of deadlines, and quality performance• Directed the input of all incoming sales leads, assuring delivery to sales representatives• Created and maintained monthly tracking and marketing reports as well as databases for several departments/partner companies using Microsoft Access, Excel, Workflow Manager, and Infomaker