Nigel Cunningham Email & Phone Number

Melbourne CBD

• Program Manager IT Services Build - Network DesignKey responsibilities include, but are not limited to:
• Manage the IT roadmap of work aligned to the business unit stakeholder roadmap.
• People, processes and technology are in place to enable NBN Co systematically meet its obligations.
• Identify and manage risks and issues that would prejudice IT capability delivery.
• Define and articulate the purpose of the IT Service Build Planning Program across the NBN Co organization.
• Develop and present information that supports development of a common understanding by the business and IT services teams of the roles and responsibilities of the program team.

Melbourne CBD

• Multifaceted role that changed as required:Senior BA - Systems Engineering Achievement and responsibilities included;
• Requirements and evaluation for RFC and RFP for the OSS systems,
• Process Architecture Forum,
• DOORS implementation and corresponding requirements methodology,
• End to End Plan to Handover (P2H) processes while supporting the PNI platform.Lead BA - Seconded to the Tactical Delivery Team Achievement and responsibilities included;
• Agile software development for SpatialNET PNI platform, to support Network Planning, Design and Construction activities,

Lead Business Analyst - Inventory Domain (Cramer)APAC Consulting Initiatives with clients such as Telstra (including Transformation) and Nucleus Connect (NBN Singapore)Requirements management, Process mapping (ARIS), Data Analysis and Use Case Modelling. Business Analyst Mentoring and Training.Utilising domain experience in: HFC, FTTP, IPMPLS. with cross.

First as a Service Performance resource, focusing on reporting, business improvement and cost reduction. Position focused on contribution to monthly report, including the improvement of data integrity and assisting automation, and the presenting of assessments and option papers to management for business improvement.Later as BA Practice - Project based.

Customer Assurance based resource, focusing both on continuous improvement in the area and as a project resource for large projects as an Assurance representative.Projects included product implementation, an outsourcing analysis, End to End process mapping with the aim to align to an ITIL framework.

Independent group, responsible for improvements to the Call Centers and testing of initiatives that would impact the Call Centers. Assisted in the testing of the automated Natural Speech Language Recognition system on the IVRs. Contributed to the testing and development of the Virtual Contact Centers, linking several call centers.